No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más
Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más
I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Información de contacto
Gonnetstraat 26, 2011KA, Haarlem, Holanda
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3,1
Medio
347 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service,Delivered on…
Excellent service,Delivered on time,Pleasure to trade with
6 de enero de 2025
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for the wonderful feedback! We're so glad to hear you had a great experience. It was a pleasure serving you, and we look forward to trading with you again!
Poor service and no order to date
I am still waiting for my order which I made before Christmas. It has been delayed 4 times so far. I have sent an email to them and posted on their Instagram but still no response and no sign of getting my order.
4 de enero de 2025
Opinión espontánea
Respuesta de MyPersonalisedCase
We apologize for the inconvenience caused by the delays with your order. Please contact us via our help center at mypersonalisedcase.co.uk/help/contactforms so we can look into this and provide a solution for you. Thank you for your patience.
Zamówiłem pełne etui do chrony…
Zamówiłem pełne etui do chrony telefonu,czyli chroniony tył i przód telefonu.Etui składało się z 2 części,a dostałem tylko jedną część chroniącą tył telefonu.Od ponat tygodnia wymieniam się e-mail z obsługą klijenta,składam zażalenie dosyłam zdjęcia na których widać ,że dostałem tylko dolną część etui,ale biuro obsługi ciągle nie widzi problemu i żąda dalszych wyjaśnień.Wysłałem już 4 wiadomości i teraz czekam na odpowiedź.Nie wiem jak to się skończy,szczególnie ,że zapłaciłem kartą i jestem skazany na ich dobrą wole.To od nich zależy czy doślą brakującą część etui czy zwrócą pieniądze.
1 de enero de 2025
Opinión espontánea
Respuesta de MyPersonalisedCase
Bardzo przepraszamy za wszelkie niedogodności związane z zamówieniem. Rozumiemy, jak frustrująca może być ta sytuacja. Prosimy o cierpliwość, a w międzyczasie zapraszamy do kontaktu z naszym zespołem wsparcia za pośrednictwem formularza kontaktowego. Postaramy się jak najszybciej znaleźć odpowiednie rozwiązanie tego problemu. Dziękujemy za zgłoszenie tego problemu.
Good quality product
Good quality product. Delivered on time
16 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your feedback! We're thrilled to hear you’re happy with the quality and delivery of your order. 😊
Order delayed twice, shipped but never delivered
Ordered a case online and expected it to be delivered by the 23rd December. I twice had an email saying it has been delayed but not to worry. Eventually it was 'shipped' on the 19th December.
However, the tracking details have not moved and it is stuck in the Netherlands. Every support request I send I get a reply saying 'We would like to kindly ask you to wait one more working day for your delivery'. There is no email, there is no phone number. I would stay away from this company as if something goes wrong, you will get nothing.
19 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We deeply regret the inconvenience caused by this delay. Please reach out to us via mypersonalisedcase.co.uk/help/contactforms so we can investigate the issue with your shipment and provide a resolution. Your feedback is valuable, and we’re committed to improving our services.
Excellent service
Not sure what went wrong with all these other reviews but my experience was excellent yes the company is abroad but my case turned up in less than a week , really good quality, good communication from the company I would use them again no problem 😃
19 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for sharing your positive experience! We're delighted to hear that you loved the quality and our service. We look forward to serving you again!
My order arrived later than expected
My order arrived later than expected, but the customer service team resolved the issue swiftly. The case is of excellent quality, so overall, I'm satisfied.
14 de diciembre de 2024
Respuesta de MyPersonalisedCase
Thank you for your feedback! We apologize for the delay, but we're glad our customer service team was able to resolve the issue swiftly. We're also happy to hear that you're satisfied with the quality of the case.
Exactly what I wanted!
The case came out perfectly—great quality print and materials. Delivery was smooth. Couldn't ask for more!
24 de enero de 2024
Respuesta de MyPersonalisedCase
Thank you so much for your wonderful feedback! We're thrilled to hear that the case turned out exactly as you hoped and that you’re happy with the quality and delivery. We truly appreciate your support and look forward to serving you again!
Good but room for improvement
The design s stunning, but the edges of the case feel a bit rough. Overall, still a good product.
2 de diciembre de 2024
Respuesta de MyPersonalisedCase
Thank you for sharing your feedback! We’re so glad to hear that the case is not only stylish but also durable, providing great protection for your phone. It's great to know the print has held up as well! We appreciate your support and look forward to serving you again.
Durable and stylish!
I have dropped my phone a few times, and this case has helped up perfectly. The print hasn't faded either. Very happy!
6 de diciembre de 2024
Respuesta de MyPersonalisedCase
Thank you for sharing your feedback! We’re so glad to hear that the case is not only stylish but also durable, providing great protection for your phone. It's great to know the print has held up as well! We appreciate your support and look forward to serving you again.
Not a UK company
The co.uk postcode makes you think they are a UK company but the goods are produced in Holland and take ages to arrive.
9 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We would like to inform you that although our website operates in the UK, we are actually based in the Netherlands, and our products are shipped directly from there. This sometimes results in longer delivery times. We apologize for any inconvenience this may have caused and are working to improve our shipping process.
The case looks great
The case looks great, fits perfectly, and the design is sharp. Delivery was fast too. Highly recommend!
6 de diciembre de 2024
Respuesta de MyPersonalisedCase
Thank you for your kind words! We're delighted to hear that you're happy with the case and its fit. Enjoy it! 😊
Awesome gift idea!
Got one for my sister, and she loved it! Great quality, and the whole process was super simple. Delivered on time.
12 de diciembre de 2024
Respuesta de MyPersonalisedCase
Thank you, William! We're thrilled your sister loved the case and that the process was smooth for you. We hope it brings a smile every time! 😊
Amazing service
My order was delayed, but customer service sorted it out quickly. The case is excellent quality, so I'm happy overall.
24 de noviembre de 2024
Respuesta de MyPersonalisedCase
Thank you, Owen! We're glad to hear that you're happy with the quality of your case. We appreciate your patience and hope you'll enjoy your personalized product. 😊
Good product, but…
The case looks great, but it's slightly thinner than I expected. Still, the design is exactly what I wanted.
30 de mayo de 2024
Respuesta de MyPersonalisedCase
Thank you for your feedback! We’re glad you love the design, but we appreciate your input about the thickness. We hope your case still serves you well! 😊
Nice but slow delivery
The case is beautiful, and the print is crisp, but delivery took longer than expected. Worth the wait, though.
13 de junio de 2024
Respuesta de MyPersonalisedCase
Thank you for your feedback! We’re glad you love the case and print quality, though we’re sorry for the delay in delivery. We appreciate your patience and hope you enjoy your case! 😊
Perfect fit!
Ordered for my phone, and it fits perfectly. Easy to design, and the delivery was quick. Love it!
16 de noviembre de 2024
Respuesta de MyPersonalisedCase
Thank you for your wonderful review! We’re thrilled that you love your case and had a great experience with the design and delivery process.
Great Quality!
The case arrived just as I designed it. Vibrant colors, sturdy material, ad a perfect fit. Will definitely order again!
22 de octubre de 2024
Respuesta de MyPersonalisedCase
Thank you, Harrison! We're thrilled to hear you're happy with the quality and design of your case. We look forward to your next order—enjoy your new case! 😊
Got exactly what I ordered
Got exactly what I ordered, hadn’t realised it wasn’t a UK company but I’ve had no issues. Postage took a little while but I wasn’t in a hurry for Christmas. Happy with the quality too.
17 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your positive feedback! We’re delighted to hear you’re happy with the quality of your order. We appreciate your patience with the delivery time and hope you enjoy your custom case! 😊
Dreadful experience
Dreadful experience. I placed an order but received two e-mails saying it hadn’t gone through. I checked on their ‘my account’ section of the website and it showed the order as cancelled. The e-mail said I should re-order but I couldn’t find any way of doing that other than to start again from scratch. I was so annoyed and frustrated that I ordered from another company. I then received another e-mail a couple of hours later saying my order had been shipped. I was unable to get past bots to query why my ‘cancelled’ order was now on its way, other than the same stock answer that an order couldn’t be stopped once it had been processed. There is no phone number, e-mail or possibility of speaking to a human.
I have already used the contact form and the same reply is generated no matter what I write:-
“ Thank you for your message.
I tried my best to cancel your order with number 91714462. Unfortunately your order is already ready to be shipped. Therefore it is no longer possible to cancel your order.”
This is why I am so frustrated!
16 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Dear Eve,
Thank you for your detailed feedback, and we sincerely apologize for the confusion and frustration caused by your recent experience. After reviewing your account, it seems that two orders were placed close together. One of them (76148327) was unsuccessful, which triggered the reminder emails, while the other (91714462) went through successfully and was shipped shortly after.
We completely understand how this might have been confusing, and we’re sorry for any inconvenience caused. As we always aim to ensure our customers are satisfied, we will issue a refund for your order. Please don’t hesitate to reach out if you have any further concerns!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.