The lady I spoke to hit just the right tone and was incredibly understanding when I ,unexpectedly, got a bit overwhelmed. The lady even suggested taking a break and calling back when I was ready. How... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I looked into choosing Pure Cremation a couple of years ago. They kept in contact but without hassling me. Once I had decided to go ahead everything was organised quickly and efficiently. All necessa... Ver más
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I purchased a pure cremation policy for my brother and the experience was amazing. I purchased online and the paperwork and everything else that you need to know was posted within day's. Easy to do,... Ver más
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From my initial enquiry you provided information and made contact in such a way that inspired confidence and peace of mind. Each member of your team was polite, patient, spoke clearly and loud enoug... Ver más
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Información sobre la empresa
Sobre Pure Cremation
Escrito por la empresa
About Pure Cremation
Pure Cremation is Britain's most-chosen funeral plan provider – and the only provider of a pure cremation. Our funeral plan includes everything you need for a dignified, respectful funeral – so there’s nothing else that family need arrange or pay for. A pure cremation means your funeral, your way – guaranteed. We are delighted to have more 5-star customer reviews on Trustpilot than any other funeral provider.
A pure cremation is just like a traditional funeral, but without a ceremony at the crematorium. That means family can arrange a much more personal send-off, and it means our plans are much more affordable – less than half the cost of a traditional funeral.
FREE GUIDE FUNERAL PLANS FAQ'S Pure Cremation Funeral Planning Limited is authorised and regulated by the Financial Conduct Authority. Registered address: Charlton Park Crematorium, Charlton Down, Andover, SP110TA. Tel: 01264 319 319. Registered in England and Wales No. 09906976.Información de contacto
Charlton Park Crematorium, SP11 0TA, Andover, Reino Unido
- 0800 033 77 37
- planningahead@purecremation.co.uk
- www.purecremation.co.uk
4,8
Excelente
35 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I am disappointed that I sent an email…
I am disappointed that I sent an email within a couple of days and no-one has taken the time to get back in touch with me. On the day couldn't do enough and then once plan in place they can't take the time to reply. I have been meaning to get in touch but been extremely busy with work.
5 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for taking the time to bring this to our attention. We are concerned to learn of your experience and a member of the team has been appointed to look into the points you have raised. They will be in direct contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737.
Kind Regards,
Pure Cremation Team
Ease of use
Ease of use. All done in minutes. Nothing more to worry or think about
6 de septiembre de 2026
Respuesta de Pure Cremation
Thank you, we are pleased to hear we have been able to provide peace of mind, knowing your arrangements have been taken care of.
Kind Regards,
Pure Cremation Team
Straight forward and friendly.
Buying a Pure Cremation funeral plan was easy and straight forward. The lady who dealt with my plan was friendly and helpful throughout the process.
I highly recommend Pure Cremation.
6 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for your wonderful recommendation. We're so pleased to hear that arranging your plan was easy and that our team member was friendly and helpful throughout the process.
Kind regards,
Pure Cremation Team
I have arranged a pure cremation for my…
I have arranged a pure cremation for my mum. It was very easy and the staff were very kind on such a sensitive topic. Seamless and fast to arrange. Professional at all times. Even offered my mum some bereavement counselling after her brother passed away.
Would highly recommend.
The price was so reasonable too and I am assured everything is taken care of when the time comes.
30 de agosto de 2026
Respuesta de Pure Cremation
Thank you for sharing your positive experience. We are truly touched to hear that our team provided such kind and professional support during a sensitive time. It's wonderful to know that the process was seamless.
Kind regards,
Pure Cremation Team
Simple to arrange
Simple to arrange. Simple to pay for. Simple for family to manage when I go tits up.
4 de septiembre de 2026
Respuesta de Pure Cremation
We're glad to hear that our service has provided you and your family with such clear and straightforward arrangements. We appreciate your positive feedback.
Kind regards,
Pure Cremation Team
Very easy to understand what the plan…
Very easy to understand what the plan included
4 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for taking the time to leave a review.
Kind Regards,
Pure Cremation Team
Very easy to set up both plans.
Very easy to set up both plans.
Nice welcome pack and information.
Great customer service dealing with our enquiries.
5 de septiembre de 2026
Respuesta de Pure Cremation
We're so pleased to hear that setting up your plans was easy and that you found our welcome pack and customer service helpful. Thank you for your kind words.
Kind regards,
Pure Cremation Team
Pure Cremation was very easy to sign up…
Pure Cremation was very easy to sign up for . Also a very helpful and dignified person dealing with it . I received my information pack within a few days.
5 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for your feedback. We're so pleased that you found the process easy and that you received your information pack promptly.
Kind regards,
Pure Cremation Team
I did it all on line
I did it all on line, it was very straight forward. paid for it and got all the information back very quickly
1 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for your feedback. We are delighted to hear that you found our online process straightforward and that you received your documentation promptly.
Kind regards,
Pure Cremation Team
Very straightforward and reassuring
I kept putting off doing this but I'm glad I did because the person who dealt with this was very kind and patient. It was very straightforward and it put my mind at rest.
5 de septiembre de 2026
Respuesta de Pure Cremation
We are so pleased to hear that the process was straightforward and that our colleague was kind and patient, helping to put your mind at rest. Thank you for sharing your positive experience.
Kind regards,
Pure Cremation Team
very professional,but also considerate…
very professional,but also considerate with their approach and made my wife and I coming away knowing we had made the right decision, thank you.
5 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for your wonderful feedback. We are so pleased to hear that our professional and considerate approach helped you and your wife feel confident in your decision.
Kind regards,
Pure Cremation Team
Well I haven't needed your service yet…
Well I haven't needed your service yet and hopefully not in near future, just knowing its sorted feels good.
2 de septiembre de 2026
Respuesta de Pure Cremation
We're glad to hear that having things sorted brings you peace of mind.
Kind regards,
Pure Cremation Team
Straight forward easy to put in place…
Straight forward easy to put in place staff knowledgable no pressure to buy like other planss
5 de septiembre de 2026
Respuesta de Pure Cremation
We're so pleased to hear that you found the process straightforward and easy to set up. It's also great to know our staff were knowledgeable and that you felt no pressure.
Kind regards,
Pure Cremation Team
Saff offered great customer experience
Saff offered great customer experience, very helpful and information explained fully.
30 de julio de 2026
Respuesta de Pure Cremation
Thank you for your wonderful feedback. We are so pleased to hear that you found our team helpful and that the information was fully explained.
Kind regards,
Pure Cremation Team
I knew I wanted this type of funeral…
I knew I wanted this type of funeral and had been going to organise it for a while. Then I decided one day on the spur of the moment to just get on the phone and do it. The phone was answered quickly and I was passed to the correct person . Then very quickly and efficiently I had paid over the phone. Everything was explained in detail, all my questions were answered, nothing felt rushed. I put the phone down and felt relieved my funeral was organised and very impressed how easy and stress free the process was.
2 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for sharing your positive experience. We are so pleased to hear that you found the process easy and that our team was able to provide clear explanations and answer all your questions efficiently.
Kind regards,
Pure Cremation Team
I used Pure for my best friend and now…
I used Pure for my best friend and now it's my turn.
4 de septiembre de 2026
Respuesta de Pure Cremation
We appreciate your kind words and for taking the time to leave a review.
Kind regards,
Pure Cremation Team
Helpful explanation and friendly…
Helpful explanation and friendly advisor made the process easy
4 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for your wonderful feedback. We're so pleased to hear that our team provided a helpful explanation and made the process easy for you.
Kind regards,
Pure Cremation Team
Very easy to organise and the…
Very easy to organise and the accompanying information was self explanatory
4 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for your positive feedback. We're glad to hear that you found the process straightforward and the information easy to understand.
Kind regards,
Pure Cremation Team
I'm was very happy with the phone call…
I'm was very happy with the phone call with Steven and very helpful guy he was
4 de septiembre de 2026
Respuesta de Pure Cremation
Thank you for taking the time to leave a review. We're so pleased to hear you had such a positive and helpful experience during your phone call.
Kind regards,
Pure Cremation Team
Your guidance and respectfulness is…
Your guidance and respectfulness is excellent
4 de septiembre de 2026
Respuesta de Pure Cremation
Thank you, our team will be pleased to read your kind words.
Kind Regards,
Pure Cremation Team
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