Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Ver más
La empresa ha respondido
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Ver más
La empresa ha respondido
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
La empresa ha respondido
Información sobre la empresa
- Tienda de alarmas antirrobo
- también en la categoría
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Proveedor de sistemas de seguridad
- Servicio de seguridad
- Tienda de equipos de seguridad
Sobre SECOM Plc
Escrito por la empresa
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Información de contacto
52 Godstone Road, CR8 5JF, Kenley, Reino Unido
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Our usual man came in to service the…
Our usual man came in to service the alarm, as always great service and a lovely young man.
4 de marzo de 2026
Respuesta de SECOM Plc
Hi Lorraine
We're happy to hear that you had a great experience with our service engineer. We appreciate you taking the time to share your positive feedback with us.
Kind regards.
Lorraine.
Quick & competent visit
Professional and friendly engineer who competently carried out the necessary checks
3 de marzo de 2026
Respuesta de SECOM Plc
Hi Tim
We're happy to hear that the engineer was professional and friendly and performed the checks competently. We appreciate you taking the time to leave your feedback which will be passed on.
Kind regards.
Lorraine.
very informative when asked questions
very informative when asked questions, very pleasant nature, quick and efficient in the work carried out
4 de marzo de 2026
Respuesta de SECOM Plc
Hi Mr Butcher
We're happy to hear that our engineer was pleasant, informative and efficient. We appreciate you taking the time to share your positive experience with us.
Kind regards.
Lorraine.
Feedback
The email we received prior to the visit was misleading - it sounded like we had booked a call as we had an issue with our alarm. There was very little notice given that the service was taking place.
2 de marzo de 2026
Respuesta de SECOM Plc
Hi Diana
We appreciate your feedback and are sorry the email caused confusion regarding the service. We'll review our communication process to ensure clarity and improve notification timing in the future. Thank you for bringing this to our attention.
Kind regards.
Lorraine.
Excellent service
The service engineer who visited was really excellent, very proactive and friendly. Very impressed.
3 de marzo de 2026
Respuesta de SECOM Plc
Hi Mr and Mrs Gerold
We're happy to hear that the service engineer's proactive and friendly service impressed you. We appreciate you taking the time to share your positive experience.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Good morning
We're happy to hear that you found our engineer friendly and polite, and that they explained everything clearly. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Hi Hilary
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and this will be passed on.
Kind regards.
Lorraine.
Friendly and efficient
25 de febrero de 2026
Respuesta de SECOM Plc
Hi Mr Jewell
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer friendly and efficient and this feedback will be passed on.
Kind regards.
Lorraine.
Excellent communication
Excellent communication, the Engineer, Dylan, was a really nice lad, courteous, polite, very professional and obviously like his job!
Carried out the service explaining what he was doing throughout the time he was on site.
25 de febrero de 2026
Respuesta de SECOM Plc
Good afternoon
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the engineer's communication, professionalism, and service. It's great to know that their explanations were helpful. Thank you for your feedback which will be shared with Dylan and his manager.
Kind regards.
Lorraine.
Secom are providers for a number of…
Secom are providers for a number of premises with which I am involved and have always given good service
25 de febrero de 2026
Respuesta de SECOM Plc
Good morning
We appreciate you taking the time to share your positive experience. We're happy to hear that you've consistently received good service from us across multiple locations.
Kind regards.
Lorraine.
Good maintenance visit
The recent visiting engineer was very competent and helpful. Highly recommended
25 de febrero de 2026
Respuesta de SECOM Plc
Hi Hilary
We're happy to hear that the engineer was competent and helpful during the visit. We appreciate your recommendation and thank you for your feedback.
Kind regards.
Lorraine.
Excellent service engineer visited…
Excellent service engineer visited between the appointed hours. Helpful update when he was en route. The option to select a convenient appointment slot.
17 de febrero de 2026
Respuesta de SECOM Plc
Hi Mrs Hartwell
We're happy to hear that the service visit met your expectations with the timely arrival and helpful updates. We appreciate you mentioning the convenient appointment scheduling and the excellent service engineer. Thanks for your feedback.
Kind regards.
Lorraine.
Great service
Turned up on time; Dylan was pleasant and professional. This company delivers what it promises.
18 de febrero de 2026
Respuesta de SECOM Plc
Hi Michael
We're happy to hear that Dylan was punctual, pleasant and professional. It's great to know we delivered on our promises, and we appreciate your positive feedback which will be passed on.
Kind regards.
Lorraine.
Excellent
Excellent time keeping, explaining what the engineer was doing, polite and efficient.
19 de febrero de 2026
Respuesta de SECOM Plc
Good morning
We're happy to hear that our engineer was punctual, communicative, polite, and efficient. Thank you for taking the time to share your positive experience which will be passed on.
Kind regards.
Lorraine.
The engineer was extremely polite and…
The engineer was extremely polite and considerate and above all efficient.
18 de febrero de 2026
Respuesta de SECOM Plc
Hi Tony
We're happy to hear that our engineer was extremely polite, considerate, and above all efficient. Thank you for sharing your positive experience with us and this will be passed on to the engineer and his manager.
Kind regards.
Lorraine.
as usual friendly professional service
as usual friendly professional service
always quick to solve problems
18 de febrero de 2026
Respuesta de SECOM Plc
Hi Nick
We are happy to hear that you consistently receive friendly and professional service and it's great to know we quickly resolve any issues for you.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Hi Mr Bulent
We appreciate you taking the time to share your positive experience regarding our professional service. We are happy to hear that you were satisfied.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Good afternoon
We're glad you found our engineer efficient and friendly. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Nice young man.
The Engineer made the experience very good. He persevered to locate the problem. He was polite and helpful at all times.
18 de febrero de 2026
Respuesta de SECOM Plc
Hi Mr Bolar
We're happy to hear that the engineer's dedication made your experience very positive. We appreciate your kind words and are glad they were polite and helpful while resolving the issue.
Kind regards.
Lorraine.
Engineer was very friendly and helpful
Engineer was very friendly and helpful, He explained that the batteries should last normally two years and so he did not change any of them this time.
11 de febrero de 2026
Respuesta de SECOM Plc
Hi Gill
We're happy to hear that the engineer was very friendly and helpful. We appreciate your positive feedback regarding the explanation about the batteries. Thank you for taking the time to share your experience and this feedback will be passed on.
Kind regards.
Lorraine.
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