Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Ver más
La empresa ha respondido
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Ver más
La empresa ha respondido
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
La empresa ha respondido
Información sobre la empresa
- Tienda de alarmas antirrobo
- también en la categoría
- Instalador de sistemas de seguridad
- Proveedor de alarmas contra incendio
- Proveedor de sistemas de seguridad
- Servicio de seguridad
- Tienda de equipos de seguridad
Sobre SECOM Plc
Escrito por la empresa
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Información de contacto
52 Godstone Road, CR8 5JF, Kenley, Reino Unido
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excelente
4 mil opiniones
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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Just wanted to say Filipe Santos
Just wanted to say Filipe Santos - great guy, really helpful and his work is outstanding
13 de febrero de 2026
Opinión espontánea
Respuesta de SECOM Plc
Hi David
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad to know Filipe was helpful and provided outstanding work.
Kind regards.
Lorraine.
Filipe is a STAR
Filipe is the most wonderful engineer.
Always brings positive vibes to our office, and has been immensely helpful with any issues and questions we had.
Absolute asset to the company.
13 de febrero de 2026
Opinión espontánea
Respuesta de SECOM Plc
Hi Andrei
We're happy to hear that the engineer's positive attitude and helpfulness have been so beneficial. We appreciate you recognizing their value to the team and thank you for your feedback.
Kind regards.
Lorraine.
It happened
12 de febrero de 2026
Respuesta de SECOM Plc
Hi Charles
Thank you for taking the time to post a review. It is greatly appreciated.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Hi Dr Mudaliar
We appreciate you taking the time to share your positive experience with us. We're so glad you found our engineer friendly, helpful and courteous.
Kind regards.
Lorraine.
Good service received
The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I managed to get there.
5 de febrero de 2026
Respuesta de SECOM Plc
Hi Sally
We're happy to hear that the engineer was so good with your mum. We appreciate you mentioning their empathy and your gratitude, even with the earlier arrival. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Good morning
We're glad you value our engineer's regular check-ups. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Impressive service.
The engineer arrived on time, and was friendly, communicative, and carried out the inspection quickly and thoroughly. He clearly knew what he was doing and what he was looking for. We were impressed by the service.
21 de enero de 2026
Respuesta de SECOM Plc
Good morning
We're happy to hear that the engineer was punctual, communicative, and thorough during the inspection. It's great to know you were impressed with the service and the engineer's expertise. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Excellent service
The young man Dylan was extremely courteous and very efficient. He did a very good job.
22 de enero de 2026
Respuesta de SECOM Plc
Hi Mrs Clemens
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback regarding Dylan and the efficient and courteous service he provided.
Kind regards.
Lorraine.
We were given a proper explanation on…Good communications
We were given a proper explanation on the new system by a very efficient engineer, who also replaved our 5 or 6 yr old battery which could not handle a power cut
21 de enero de 2026
Respuesta de SECOM Plc
Good morning
We're happy to hear that the engineer provided a proper explanation of the new system and efficiently replaced the battery. We appreciate you taking the time to share your positive experience.
Kind regards.
Lorraine.
Alarm service competently undertaken
Able to see when engineer was due with link to Secom tracker. Service engineer competent and courteous. Age of back-up battery checked and new battery fitted. Have given a 4 star review in light of contract price increase.
14 de enero de 2026
Respuesta de SECOM Plc
Good morning
We appreciate your feedback and are glad the engineer was competent and courteous and that you were able to track their arrival. We acknowledge your comment regarding the contract price increase. Thank you for taking the time to share your experience.
Kind regards.
Lorraine.
He was on time
He was on time, efficient, friendly, and explained what he was doing.
14 de enero de 2026
Respuesta de SECOM Plc
Hi Mr and Mrs Jamieson
We're happy to hear that the service provided by our engineer was efficient, punctual, friendly and informative. We appreciate you taking the time to share your positive experience with us.
Kind regards.
Lorraine.
Reliable and diligent service. Thank you
The engineer carries out his inspection diligently and replaced batteries and ordered an outside alarm which was found to be not working.
14 de enero de 2026
Respuesta de SECOM Plc
Hi Chris
We appreciate you sharing your experience. We're glad to hear that the engineer was thorough during the inspection, replaced the batteries, and ordered a replacement for the faulty external alarm.
Kind regards.
Lorraine.
Your engineer was a nice guy who knew…
Your engineer was a nice guy who knew what he was doing.
14 de enero de 2026
Respuesta de SECOM Plc
Hi Malcolm
We're happy to hear that our engineer's expertise met your needs. Thank you for taking the time to share your positive experience with us and your kind comments will be passed on.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Hi Maxine
We're glad you had a good service experience. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Extremely courteous and helpful
The engineer arrived on time and was extremely courteous and helpful
31 de diciembre de 2025
Respuesta de SECOM Plc
Hi Mrs Horner
We're happy to hear that our engineer was punctual, courteous, and helpful. Thank you for sharing your positive experience with us and this will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Respuesta de SECOM Plc
Hi James
We're happy to hear that you found our engineer polite and professional. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
SECOM maintenance visit at private house.
Engineer came early in the morning. We knew him from previous visits and he has always been very competent.
10 de diciembre de 2025
Respuesta de SECOM Plc
Hi Mrs Knee
We're happy to hear that the engineer's early arrival and competence met your expectations. We appreciate you taking the time to share your positive experience with us and your kind comments will be passed on.
Kind regards.
Lorraine.
Engineer very pleasant and polite
Engineer very pleasant and polite
Service carried out efficiently and worked carefully about the house
First class
10 de diciembre de 2025
Respuesta de SECOM Plc
Hi Christopher
We're happy to hear that the engineer was pleasant and polite. We appreciate your positive feedback regarding the efficient service and careful work completed in your home.
Kind regards.
Lorraine.
Stu Litchfield is exceptional and his…
Stu Litchfield is exceptional and his job and cannot do enough to help. His expertise is off the scale. Thank you
9 de diciembre de 2025
Respuesta de SECOM Plc
Hi Stuart
We're happy to hear that you had such a positive experience. It's wonderful to know that the expertise and assistance provided by Stu were so helpful to you. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
On time and very pleasant
On time and very pleasant, efficient and professional.
3 de diciembre de 2025
Respuesta de SECOM Plc
Hi Mr Vasu
We're happy to hear that you had a positive experience with us. Thank you for your kind words about the efficiency and professionalism of our engineer.
Kind regards.
Lorraine.
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