Ticketlords Opiniones 

Kabir shah did have a good engagement with me by guiding me book a flight that was good for me. He knows how to relate to a client

Consistent, efficient and very quick to respond.

Searched for flights to HK for Jan next year and they initially offered return flights for £456.12, they took an initial deposit of £80 (no option to pay it all in one go - I should have seen that as a red flag) after which they were supposed to call me back for the balance. I phoned them after about 20 mins as I wanted to get it all sorted but was told the girl I was dealing (Alisha Irtaza) with had finished for the day and to call back in the morning as she'd need to finish the booking. I did that, spoke to Alisha Irtaza who said, yes, I'll get the tickets created for you and will call back once done. 15 mins later, someone else called me to complete the booking and take the balance, but 'unfortunately, the airline no longer has tickets for that date and time and the price is now £750 if you can go a day earlier/later!'.
I told them this is dishonest and unacceptable and I'd like my deposit back - of course they want £50 as an admin fee so I'd only get £30. I didn't want to give them any more money so said to cancel it. I next get an email saying they'll refund £9 to my card and give me £71 voucher/credit for use at any time. There's no way, I'll ever go back to these cowboys so insisted on the £30 (which of course will take 7-10 days!).
Be warned, they also operate under the name of Flightsandtickets. One to avoid.

Timeline (I have all emails):

Initial Phone quote: 12/12/2025 @ 14:41
Payment Link Email Received: 12/12/2025 @14:46
Email Receipt: 12/12/2025 @ 14:52
Letter of Reservation Confirmation Email: 12/12/2025 @ 15:48
Morning of 13/12/2025 spoke to Alisha Irtaza to pay the balance and was told she would need to set up the paperwork but would call me back. About 30 mins later, a different, male colleague called and told me over the phone that the seats were now unavailable but I could go with another airline for almost £700 (from £456.12)!

I advise against using Flights & Tickets (Ticket Lords Ltd).

I paid an £80 deposit for a specific Turkish Airlines itinerary that was quoted to me at £408. The deposit was taken on the basis that the seats were reserved.

After payment, I was later informed that the quoted flight segments were not available and that the ticket could not be issued. I was contacted by an agent named Zayn, who repeatedly pressured me to accept alternative flights that were more expensive and, in some cases, operated by inferior airlines compared to the one originally agreed.

I made it clear that I did not agree to pay more or downgrade airlines, as the deposit was paid specifically for the Turkish Airlines flight that was quoted.

Despite the fact that no ticket was ever issued, no airline PNR was provided, and the agreed itinerary could not be fulfilled, I was told that a full refund of my deposit would not be given. Instead, I was offered a partial cash refund with the remainder forced into a travel voucher, citing their terms and conditions.

Update: Only after leaving them a bad review and threatening to initiate a chargeback with my bank they finally decided to give me the refund. This was a very stressful and unnecessary process and Zane kept calling me, trying to give alternative flights even after my expressed interest in a refund. This shows they had the capabilities of giving the refund, but they just wanted to make my life harder. They then offered the refund if I removed the review but I said no, this is my accurate review of my experience but I will update that we resolved the situation. I was confident that my chargeback would be successful, and they knew that too. They kept saying its against their terms and conditions to offer full refund but they have not fullfilled their service and they should amend their terms to properly reflect that to not pressure other users the same way. I had 15 calls back and forth with them to arrange this refund.

This experience has caused unnecessary stress and financial disadvantage, as flight prices increased while this situation dragged on.

I would urge anyone considering this company to be extremely cautious with deposit-based bookings.

The persistent and ability to juggle possible dates to get me an affordable ticket

Terrible Experience – Avoid Ticket Lords!
I booked a flight on 7 Nov 2025, agreeing on a fare with 2 hold bags. They took a £100 deposit, promised to secure the booking, and ignored my request for a full payment link. When I called back, they claimed the fare was gone due to “airline confirmation issues” – their mistake.
Instead of fixing it, they pressured me aggressively to buy a much higher-priced ticket with fewer benefits, plus extra luggage fees. When I refused, they offered £10 cash and a £100 voucher instead of refunding my card - REFUND has still NOT processed. Their tone was rude and coercive.
Their own Terms & Conditions promise a full refund if a fare becomes unavailable – yet they refused to honor this. I’ve escalated to ABTA, CAA, and my credit card provider under Section 75.
Do not trust Ticket Lords. They fail to deliver what they promise, use high-pressure tactics, and make refunds unnecessarily difficult.

Abeera is very caring and takes her job and customers’ requests very seriously.
In my case, she did everything she could to help, and in the end, she managed to find a suitable flight date.
Well done, Abeera!

The service from Abeera and the other guy was great, the fellow up and the time they took to make sure I got what I wanted 👍👍

Very good customer service by Mr Kabir Shah

I have to say ABEERA was very helpful and attentive to my requests

This gentleman Who booked my tickets was KABIR SHAH, an amazing travel agent I’ve came across with a lot of knowledge and he is a very thoughtful and a friendly person indeed. They way he took responsibility for everything and managed everything was very valuable for me as a customer, I’ll definitely book with this company in future,
Ticket Lords limited the name of trust.
Good luck My boy kabir shah.

ABEERA was incredibly helpful and friendly - I will be booking again direct with her.

Thanku kabir shah for you help and support he is very helpful and kind.

Mustapha. The agent is very skillfully trained in dealing with customers.Well mannered salesperson. Will recommend customers to him. Being buying tickets from him over 5 years.

Today 05/12/2025 I booked return tickets for travel to Accra, Ghana. I was served by Zayn, I must say I thoroughly enjoyed the experience. I felt at ease and knew I was being listened to. He proved to be competent and on top of his game. Definitely an asset to his employer, and must be commended for being a great listener, respectful, and accommodating with what was requested of him. I will not hesitate in dealing with him in the future and will mention him by name to those who want to book tickets for travel. Thanks, it was a great experience.

THIS IS A SCAM....STAY away from them- I AM FURIOUS. I am a well travelled lady and I am telling you they take your deposit then don't give you the flights they promised I now have a one way to Thailand and the flights promised to come home are now not £589.00 but £1200.00 I AM LIVID!!! DO yourself a favour DO NOT I REPEAT DO NOT book with them.....FECKING JOKE.......NOW I AM trying to find my own flights home!!!!!!!

Ticket Lords Ltd is trustworthy and genuine. Abeera is highly professional, friendly, and easy to work with. Although I had initial doubts, she convinced me and provided a good deal. I’m satisfied with the overall results and very grateful to her.

Baska was very professional and friendly whilst I was booking a late ticket. She was very patient and promptly found a suitable flight at a good price. Would recommend.

Here's a warning you could post:

"⚠️ Scam Alert! ⚠️
Don't try buying tickets from TICKETLORDS. They don't sell legitimate tickets and are likely scams. They'll ask for a £100 deposit and then disappear. Be careful and stick to official ticket vendors! #TicketScam #StaySafe"