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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Sometimes they deliver OTIF, but if they don't, good luck getting hold of anyone. No direct contact number. WhatsApp isn't checked. Emails go unanswered. Prices are competitive, but the company clearl... Ver más

Valorada con 1 estrellas sobre 5

I have had a frustrating 3 months trying to get my Itho MVHR fixed and its still not resolved. The unit is only 2 year old The company don't recognise that communication is huge part of customer satis... Ver más

Valorada con 5 estrellas sobre 5

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Ver más

Valorada con 4 estrellas sobre 5

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does. Managed to... Ver más

Información sobre la empresa

  1. Fabricante de equipos de ventilación

Escrito por la empresa

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 27% de las opiniones negativas

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3,4

Todas las opiniones

(310)

82 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Ordering online wasn't the problem it…

Ordering online wasn't the problem it was once you pressed to pay and had to fill out the online form that it took several attempts to fill out certain fields especially when purchasing as a business. That failed, so had to fill the fields out as Private. When we were having so much trouble we tried ringing, the automated voice indicated this and that and then the line went dead, SEVERAL TIMES. Tried the chat bot, absolutely useless ! It was the worst experience using this website. Now we await the order.

8 de agosto de 2024
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Hello Susie,

I am sorry to hear that you were having some troubles with the website.

We do have a high volume of phone calls which could be the reason why you were not able to get through to us at the time.

If you would like to send us an email to info@ventilationland.co.uk we would be more than happy to assist you further.

We appreciate the feedback, team VentilationLand.

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery. Great comunication. Great product. Overhaul I am very satysfied with the service.

1 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Despite initial concerns

I placed an order on Thursday the 27th of June. I then looked at trust pilot reviews (wrong way round I know) Inoticed the company was not based in the uk but in the Netherlands. This concerned me and I contacted the company to cancel my order as I preferred to deal with a UK based company. I was unable to cancel but was assured by Robbie den Daas that all was being processed and my shipment would arrive in 3 working days.
What can I say, the order arrived on the following Tuesday (at 7.30am) as Robbie said. All present and correct. Despite my initial concerns which turned out to be unfounded I can highly recommend Ventilationland. Thank you for the great service I will certainly order again

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Above and beyond post sale support

I had a really refreshing and amazing customer service experience with Sarah from Ventilation Land. I ordered the wrong product by mistake but only realised after the official returns period. I ordered a replacement and Sarah welcomed the return of the wrong one and even provided a free shipping label. When DPD then seemingly lost the package and it was delayed for many weeks getting back to Ventilation Land, Sarah reassured me that they would sort it out their end and that is exactly what happened. I now have the right product and a refund for the old. Fantastic post sale support and communications. Clearly a very honourable and trustworthy company. Thank you Sarah and team.

26 de junio de 2024
Opinión espontánea

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