Contacted customer service as I have not received a new device voucher code as part of my subscription. Via email Aferdita sorted it out and ordered the device colour of my choosing. Dealt with quick... Ver más
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Consulta las opiniones de los clientes
I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a rep... Ver más
La empresa ha respondido
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Ver más
La empresa ha respondido
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver más
La empresa ha respondido
4,2
Muy bueno
1 mil opiniones
Ha contestado el 36% de las opiniones negativas
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Aferdita provided amazing customer…
Aferdita provided amazing customer service, such a good company. Best flavours.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Alice, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I recently had an issue with a Vuse order that didn’t arrive because the delivery driver dropped it off at the wrong address. I reached out to Vuse customer support, and I was genuinely impressed with how helpful and understanding they were. They quickly looked into the problem and offered to send me a replacement order with next-day delivery at no extra cost.
The whole situation was resolved smoothly and professionally, and their friendly support team really made a frustrating experience much better. Great customer service—thank you, Vuse! Definitely will order again.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse
Have been subscribing to Vuse for quite a while now and have found them to be an excellent company my orders are always despatched on time and price of my vapes are value for money compared to other company's.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Stephen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Waste of time
Absolutely useless and non functional customer care. I have been with Vuse for 2 years now and faced issue with my card and when repeatedly I removed and added 3 different card details, it kept saying order failed. The solution give to me is cancel the subscription and restart, no option to cancel the subscription is available. Order number: 45000791366
5 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Great experience
Ease of ordering, returns, and efficient customer service
4 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service …
Excellent service when 3 of my ordered cartridges went missing.
22 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Rajesh, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Superb
Great customer service. The advisor listened carefully to my problem then went on to tell me how she would resolve it with a follow up email to confirm everything. Shortly after order confirmation was received and also the promised email. Excellent understanding of how to deal with the public other companies could learn a lot from Vuse!
28 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Bernadette, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great products and even better customer service from Nina M.
Been using Vuse products for almost 5+ years now. Probably the best on the market from other nicotine replacements I have tried in the past! I’ve had a few issues with my few devices and have always had a great time being able to resolve the issues with the help of the Vuse customer service teams. Today I had the pleasure of being helped by Nina M, who kindly helped me out today when one of my Vuse Pro devices wasn’t charging properly. She promptly helped me, asked what my issues were and offered some troubleshooting adevice and when that didn’t fix the issue she was able to send me a replacement free of charge. Will continue to be a loyal Vuse customer until I can finally kick the nicotine habit one day!
20 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Meg, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Shocking
Shocking. Every time I order and pay for next day delivery it takes a week then the tracking will change randomly from 'In Transit' to 'In the Warehouse' and they 'have to re-send'. Fraudsters. Do not use. Feels like a major scam to me.
16 de octubre de 2025
Opinión espontánea
Amazing Customer Servicce
My subscription came up a few packets short. I contacted them through the live chat, and within 15 minutes they had sent a new order with the missing packets. Jeta F. was extremely helpful!
15 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Charlie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I can only give 5 stars
I can only give 5 stars. I am happy to order with them. I done it couples of times now. I had a issue with the delivery company but Vuse UK solve it straight away, they replace my order in no time and also gave me a small present for the inconvenience.
I highly recommend it, definitely I will order from them from now on. They also have quality products designed for your taste. Thank you very much.
15 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Liliana, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service.
I have a Vuse subscription (ex smoker now vaper), and it is significantly cheaper to buy direct than in store. I do have to comment on their customer service. I had my first ever issue with a pod becoming detached in the device making it unusable. I emailed customer service and got a reply the same day. After sending over pictures of the serial number of the device and the issue they replied the next day, agreeing to send a new device and a pack of pods for the inconvenience. Great to see in this day and age prompt responses and problems being sorted with no fuss or issues.
10 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have a subscription with Vuse for a…
I have a subscription with Vuse for a while and I'm very happy with monthly delivery to my door. They have much better prices than any shops so it's worth to subscribe. Highly recommend 👌
10 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Julita, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
First class customer service
Had an issue with billing and delivery and it was all ironed out. First class customer service and an absolute delight to deal with. Well done you!
7 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I had a problem with a device and by…
I had a problem with a device and by speaking to an assistant online my problem was sorted out with ease. 5 stars, thank you
7 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Dan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent guest service is always on…
Excellent guest service is always on display when a recovery situation arises, and Esma and the BAT Team have been extremely helpful. Thank you.
6 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Stefano, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service 100per cent
Excellent service 100per cent. Thank you for your speedy,excellent service. So quick and easy.
6 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Melanie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had issues with delivery and never…
Had issues with delivery and never received my order (Evri’s fault - shock horror) Olja from customer services was amazing. So helpful and sent out a replacement order straight away for me. Will definitely be ordering again!
3 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Victoria, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Respuesta de Vuse UK & Ireland
Hello Claire, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service
I received delivery of my order of vape pods and there was an item missing. I contacted Vuse and I was speaking to a lovely representative in less than a minute. In less than 5 minutes my problem was resolved and the representative went above and beyond. His customer service, professionalism and care was exemplary.
30 de septiembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Alexandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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