Walmart Canada Opiniones 2729

It was just a few days ago, that we have to deal with a missing package, now it's about a new order made on Jan 16, 2026.

I have ordered: Item: pack of 2 - Whiskas Tuna Selections Natural Adult Dry Cat Food, 4-kg bag, times 2, and now I have been noticed that you can not delivery due “Out Of Stock”, but offers to buy something else. I have checked their website on the day I got noticed and stock was "Zero", checked again a day after and shows up stock is available, so, I proceed to buy again, and then, it got highlighter as "No In Stock" ?? REALLY ??

I am feeling so disappointed having to deal with your suppliers miss-information, as it was in stock. I really will consider NO to buy again from walmart.ca, and instead to buy from an online competitor retailer.

I find the reviews very harsh. I've always had a good experience with Walmart, whether online or in-store.

Service à la clientèle pour suivi de commande en ligne est tout simplement nul. Incompétence totale des préposés du service client par téléphone. Perte de temps terrible sur plusieurs jours.

I ordered a TV stand which was delivered late but worse when I opened the package all the hardware to put it together was missing. So I had pieces to assemble that needed some complex hardware not just screws so I could not do it myself. I had to start a return process and they will only refund the item if it is shipped back to them. They are unwilling to pick it up where I have it now and insist on picking it up from the address which they delivered to which is my mother's address. So I have to repack and transport a bulky and heavy item back to her address. I have asked that they come get it on or after a certain date when I can have it there and they showed up early even after I made it clear it would not be there if they showed up before the date I said it would be ready. Customer service claimed to understand this. I have made five calls so far about the issue and the pickup.

Walmart is incapable of keeping the grocery department stocked. There are always basic grocery items out of stock. When ordering online, items are listed as in stock, but when they are delivered, there are always multiple items out of stock. When meal planning, or if I need a specific item for a recipe, ordering the item online rarely results in the item actually being delivered. I have never placed an order on Walmart that arrived with everything I purchased. The substitutions are ridiculous and leads me to believe that staff either don’t care or don’t know what items are similar. When ordering any baking, it always arrives smashed, squished, and badly damaged. I cannot understand why Walmart is unable to manage their stock or properly fill an order.

I had a disappointing experience with Walmart Canada regarding a promotion and customer service.

I purchased a Nespresso machine during a promotion that clearly stated a reward/bonus would be included. I followed the promotion requirements and completed the purchase as instructed. However, the promised bonus was never provided.

I contacted Walmart by phone in September and October, all of the CS just brushed me off by transferring to the store, or claimed that they would escalate to management to check, but next time they would denied they have a record of my call. Then I also email around the end of December, using the customer service email that Walmart themselves confirmed was correct. I received no response. I sent a follow-up email in January, and again, there was no response at all.

What’s most frustrating is not just the missing promotional reward, but the complete lack of communication. Ignoring customers who are asking about a clearly advertised promotion is unacceptable. If there is an issue or exclusion, it should be explained — not ignored.

Based on this experience, customers should be cautious when relying on Walmart’s promotional offers, as follow-up and accountability appear to be lacking.

Order at your own risk, knowing that if anything goes wrong, Walmart will put the onus on YOU to fix their mistake. Defective photo album, with pages being cut beyond the expected margins on almost every page? Expect to call Walmart, be told to return to the store, call Walmart busy customer service line again from the store so they can speak from YOUR phone call to their store rep, and only after the store rep confirms the item is actually defective, will Walmart accept to reprint the order. And you better believe they will REFUSE to have the new order mailed to your house (which is the bare minimum at this point to avoid inconveniencing the paying customer after they printed a DEFECTIVE product to). No... Walmart will say there's nothing they can do, the apologetic customer service rep will say they know it's not enough, they will say they can't do better, and they will say you need to go back to the store a third time to pick up what you can only hope will be a better print. MEDIOCRE PRODUCT AND HORRIBLE CUSTOMER SERVICE. You're better off going to a competitor! I know I will!

Unsubscribed from their email list and they still keep sending me emails.

Product listed on line (Oral-B Super Floss) was not found in the store. Customer service said that there were 5 in stock but none could be found.

Allez pas aux toilettes chez Walmart !
Les rouleaux de toilettes pour les clients peut être 4 pouces de large et très peu épais ! On est obligé d’en dérouler 20 pieds a chaque fois pour se torcher !
L’argent avant les gens encore une fois !

Bought a lap top online, they sent me a used laptop that had a crack on the side of it, it has no available updates as it is that far out of date. I ordered from Walmart canada, and they sent me this broken laptop from the states and charged me another $65 for the duties fees/tariff taxes.

I don't recommend ordering anything online, if you can't walk in to the store and buy your item, it is not worth ordering anything online. They have horrible customers service.
If I could give 0 stars I would.

AVOID WALMART OPTICAL 💩‼️

I waited over a month for prepaid and a prescription that was not difficult for glasses to be made with Walmart optical department.No explanation why or a discount for waiting so long.I was in contact with Walmart and I also spoke to Walmarts assistance manager and even contacted Walmart head office by email with complaint……IGNORED🤬 ‼️

I returned a $400 heater that I didn't use b/c it came too late. That is what I said in a review that Walmart asked me for. They rejected the review! Not I doubt all Walmart reviews.

DO NOT GROCERY DELIVERY ORDER. Edmonton, Kingsway, first time online grocery delivery order. Completed online order at 6 am. Took 10-11 am slot. 10:55 recieved delay of order text.I decided to cancel my order based on this delay recieved on the last 5 minutes of my time window. I called the local store. By voice I'm guessing male, 18-30, first generation Canadian from Indian or Pakistani descent. He hung up when I said to cancel order. RUDE. Everyone else from Walmart I spoke with after this was awesome, from the call center, to the local store assistant manager.

When you logon Walmart Canada site it directs you to Canada or US. I chose Canada and made a purchase through the Canadian website. After I made my purchase they informed me my order was being shipped from the US. I tried to cancel it but couldn’t. My order never arrived and I had to fight with Walmart for a refund. They stated it didn’t arrive because my address was incorrect. I asked what address it was shipped to and it was the correct address. Walmart should not be pushing US companies on Canadians. I find this really deceptive and will never buy from them again.

Waited at customer service at least 30 minutes to return. Only one cashier with one customer for 15 minutes. Other cashier helped another customer and left.

WalMart Canada has Advertised Chapmans Frozen Yogurt at Double the price it should be at??? Chapmans made a Canada wide announcement a few months ago that they would not raise their prices on any of their products for 1 year. Guess what WalMart Canada has decided that they are going to charge twice as much as they should on Chapmans Frozen Yogurts for the next week and Rip Off All they Canadian Customers. Walmart should be charging no more than $3.99 on the Frozen Yogurt deal but have decided to charge $6.97. Yes $3.00 more on a $4.00 item. Why are they not being charged with Price Gouging?? Where is our legal system when we need them??

If I could give zero stars I would. I had someone use my account and my bank card without my permission with their online website. Over $200 gone in baby formula and I don’t even have a baby nor live in the same province as them. They weren’t willing to help me at all. They just told me to go to my bank and dispute the charge.

I bought three items on Walmart CANADA website in one order. The first came as suspected, the second was announced "on the way" next day but never came. The third was supposed to be delivered on Dec 22nd and not only never came but even the tracking number was false. The customer service was a catastrophe, not that the agents did not want to help, they wanted, but the connection was VERY bad, breaking several times in half-words. On top of that the service center must have been outsourced somewhere, because the agents had very heavy accent to the extent of occasionally making them unintelligible. After a long "fight" the first lost item was refunded and the second is still in works. So privately I will never buy anything online from Walmart, as for the official opinion, just be warned by this review.

Walmart toy section is a disappointment. It is so bad in the toy section toys are always in the wrong place or kids have played with them and broke them in the store. It’s worse than target I could name 100 things wrong with Walmart but I won’t. I’m just keeping it fix your toy section.