Walmart Canada Opiniones 2729

I placed an online order for a heating pad. It was delivered today. Just what I wanted. Then I opened the box to find that they had sent me a used or returned heating pad. The pad was not folded properly. The cord had been unwound. The cover had been stretched and did not fit properly.
It was returned within 2 hours of being delivered. I will certainly not order online again.

Got my nephew the christmas present he wanted from Walmart Canada online because it stated delivery will be between Dec 19th -Dec 22nd. Its Dec 24th and Zero updates about this package! Wish I had read the reviews beforehand!!! So disappointing!

Worst customer experience ever.

I made an order for the service "Next day poster". Which did not arrive within 4 days for me. And I spent 30 minutes on a call with a customer ( 2 calls), the agent just hung up on me. So end result, no poster, no answer, and the customer line did not call me back. It is not just attitude - it is the company not valuing their customers' time, why should we bring you money then?

i ordered a refurbished Apple IPAD Pro duringing big sales that they took my payment and when i wasn’t hearing anything about date delivered they told me that someone from Wireless Resource (seller would be intouch). They mentioned order being processed. Days later I got a messagethat Wireless Resource cancelled myorder. Wireless Resources said Walmart cancelled my order. Giving me the runaround. I nolonger trust Walmart and will never order again from them

0/5
I ordered from Walmart website.
Package to be here dec 16
Ok

Now I get a message that I ordered from 14322002 Canada Inc ?!?!?.!?!?!.
Terrible.
Package is delayed. They could warn you that B.S is possible

Package is in transit?!?! Where?
No one can answer. Can't get $ back either.

Encore une fois, j'ai passé ma commande de photos et calendriers photos à être prêtes en 6 à 10 jours. L'an passé, c'était parfait alors j'ai recommencé cette année, mais mes 4 commandes sont "en différé" et pas moyen de savoir quand je les aurai! J'ai téléphoné, mais la ligne téléphonique en français était tellement mauvaise, alors j'ai rappelé... même chose. J'ai alors retéléphoné en anglais, mais tellement long, alors j'ai laissé mon numéro pour un rappel. Quand ils m'ont téléphoné, 1 heure plus tard (et non 2 minutes comme le message disait) l'agent m'a dit, "en différé, alors je vais escalader le problème... je ne peux rien faire". Et pour les commandes dont le 10 jours tombait demain, il m'a dit de téléphoner demain! Le robot avec lequel j'ai essayé avant suggérait même que les commandes avaient été annulées! Impossible d'en savoir plus! C'est moins cher... mais on ne les reçoit pas! Pourtant j'ai payé...

I love walmart products and prices but they refuse to deliver to my apartment 3 times they delivered to the lobby so I so buy from walmart only through uber

Ordered chairs online Nov 11th, returned them with Day and Ross Nov 17th. It’s now December 17th after multiple complaints and requests and promises of a manager call back and escalation team working on this refund issue. Nothing resolved and same promises that a manager will call back. Reported issue to my credit card company who has refunded and started an investigation….BRUTAL AND INCOMPETENT CUSTOMER SERVICE

I ordered prints from Walmart Photo service on Dec. 05, 2025 and they were supposed to be ready in 6 to 10 days. Today is day 11 and it is still showing on Walmart portal that my order is delayed but no date when they will be ready.
This is very bad customer service. If they cannot handle the work they should not offer the service to public.
This is holiday season and everybody wants their order on time.
I will not order from Walmart again.

Terrible service. I placed an order to have the delivery between 4-5pm. No one showed up. aited till 9:00. Waited an hour for customer service. They said the driver decided to cancel the order. They did not notify me. And as of now, the order is still showing pending on their website. This shows how Walmart can not be trusted.

Watch out for Credit Card ID ASSIST.
Be very careful when activating the Walmart Mastercard. During activation, an ID Assist service is automatically enabled, which results in a $20.99 monthly charge unless you notice it and opt out. This is not made sufficiently clear during the activation process.
Most credit cards already provide fraud protection at no extra cost, so discovering a recurring fee for a bundled add-on was both surprising and frustrating. While the details may exist in the fine print, the way this service is integrated into activation makes it easy for customers to enroll without intentionally choosing it.
I recommend reviewing your statements immediately after activation and questioning any charges you did not knowingly agree to. This experience seriously undermined my confidence in the card’s transparency. I have CANCELLED this credit card of my 73-year-old retired senior citizen. Shame on Walmart!

Lack of transparency. When order was put in cart - Shipping charges were not outlined until order was placed. This is a huge huge scam. 1/3 of my order was shipping costs. Walmart - you just lost a big customer BIG!!!. So your loss and I will never use your service again. I thought Walmart was trustworthy. Imagine giving only 30 minutes to cancel an order that they don't even start to ship for 5 days. What a scam. You guys are terrible and you are not what you advertise.

I'd rather give no stars! I just purchased the delivery pass - what a waste of money. In spite of my past online delivery orders being LATE, I purchased the pass assuming that my orders would at least arrive on time. Joke was on me. Of course my first order on this pass, is LATE! I selected the 3-4 pm time slot, it is almost 6pm and I still have not received it. I called customer service, they tried calling the store where the delivery is being sent from and the call was not answered - can you believe that? Ever since Walmart.ca switched to using Uber/Door Dash drivers it has been problem after problem. Good luck if you live in a building. Your order could be left unattended at the elevators, possibly on your floor or alternatively, in the lobby, on the ground level - again, unattended. These scenarios are, provided they arrive at all. Most of time they are just late - unfortunately, being on time is not the norm. If the order is late, regardless of the original time slot, the customer service agent will at least reassure you that the order will be delivered by the end of day. This Walmart location is open until 11 pm. I guess I now have to wait until 11 pm to get my order!
UPDATE: I just received my order 8:07 pm - guess I should have chosen 11 am to get it for 3 pm.

We all shop at walmart to get the cheap goods we want and we all know that they are predatory. I would also like to point out that if you PHONE Walmart to ask why your Walmart orders were cancelled without explanation, you are directed to a call center in INDIA. I think that we as "elbows up" canadians should demand that the money we pay to Walmart be used to give back to our communities by employing people here. When money to support services here is being spent in the economy in INDIA instead of locally to support the products and services being here, our community is being bilked. Please speak out about this. These companies are predators

very bad service from costumers service(even them can't track my order ??? ) ... delivery days late and no way to track items ... happens more than onces ...

les pire en publicité trompeuse . commande en ligne annule 3 semaines plus tard , veulent pas remplacé avec un article similaire a égale prix ou supérieur . je doit changé mon adresse e-mail dans mon compte pas capable de la changé et nie support a la clientèle vraiment un mal de tête cette compagnie . quoi dire des commande d'épicerie toujours livrer a coté de ma rue compagnie de livraison dashdoors qui fiche de donné un bon service qui réflète bien walmart .

Bought a tablet from 3rd party online but supposed too be fulfilled by Walmart ... 3 weeks no tablet and tracking shows no shipping progress. Talked to customer service twice..nowhere..talked to 3rd party and they say correctly it is in walmarts inventory not theirs since it's fulfilled by Walmart, but they will try to talk to Walmart..talked in store and a n associate phoned customer service and got nowhere. They have my hundreds and I have nothing.

Incompetent customer service
Late delivery lies to make you wait but incapable to give you a straight and correct answer.
I will move to Amazon with no regrets.you will lose your customers if you continue this way but it seems that you don't care.
Please teach yr customer service real English...very hard to understand them.

First I wait like 5 min before someone answer me.

After i tell them we make a mistake with buying ovulations test instead of pregnancy. My wife just open the box and didn’t even try one. So i left the package with the receipt madly!

We didn’t Even use it it’s just a box that open.

I’m genuinely shocked at how poorly Walmart Canada handled my return. I ordered a mattress and returned it over a month ago. At the time of pickup, I was told I would receive my refund in 2–5 days. The delivery company said 10–12 days. Customer service kept repeating “wait 2–4 days, you’re our top priority.”
It’s unbelievable how many different answers one customer can get and none of them were true.

Here I am, one month later, still without a refund, and still hearing empty promises from customer service.
This experience has completely destroyed my trust. If this is how online orders and returns are handled, then I’ve learned my lesson: I will never order online from Walmart again.

Walmart needs to seriously fix their communication and refund process, no customer should be left chasing their own money like this.