Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I domt want to give them a single star though, website shows different they said 299 channel in 172 yearly. When u start watching they add up $30 or $40 yearly as per different channels.. totaly dis... Ver más

Valorada con 1 estrellas sobre 5

I purchased the Yupp Tv subscription for 20.98 pounds. It is probably the worst financial decision I’ve made. It shows the same ad continuously on the channel, the reality show Bigg Boss which i wante... Ver más

Valorada con 4 estrellas sobre 5

What the F is wrong with this company? Taking money out of my account without permission, when I told them last time I will confirm myself when they can take payments. Offered me a deal of £10... Ver más

Valorada con 1 estrellas sobre 5

If you have any questions regarding debits made with your Visa card or the conclusion of a new subscription contract, please contact us immediately by phone. They'll even call you a few times until yo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de medios de comunicación

Información proporcionada por diversas fuentes externas

YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.


Información de contacto

1,5

Muy malo

TrustScore: 1.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 85% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,5

Todas las opiniones

(3369)

49 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I signed up for a subscription

I signed up for a subscription, but there were hardly any channels available. Every day, I received 4-5 calls asking when I would subscribe, even though I already had. Over the phone, I was told there would be many channels, but that’s simply not true. This is just a scam with unprofessional staff. Definitely not recommended!

25 de septiembre de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

FRAUD ACTIVITY ( TAKEN YEARLY SUBSCRIPTION WITHOUT PERMISSION)

My subscription hasn’t ended yet (25th September 2024) and I haven’t renewed my subscription yet but the yearly subscription money was taken without my permission. I have requested my refund but haven’t responded yet. It is a FRAUD activity and will report it to the bank. I have been contacting again and again with their support team but no respond. I will publish this in social media and YouTube platform through who has 1M viewers. I’ll report it to the bank as FRAUD COMPANY too.

16 de septiembre de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

YuppTV sent a credit card hold to my…

YuppTV sent a credit card hold to my card, I have never used this service or been to their website. Totally random and unsolicited use of my card details.

I am not a registered user, never signed up for your service.

6 de agosto de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

Unskippable ads - Forced on channel change and mid stream - Even with a subscription

By default, Ads pop up each time you switch channels. Ads are inserted dynamically even within the channel stream. Even when you are paying for a premium subscription.

When you want to switch the channel, you are forced to watch a minute long "local" ad that yupp tv shows which you can't skip.

It also shows brief ads during the actual channel stream itself. It's not the native ads shown by the actual channel, they hijack the channel stream to show their own ads.

You have to reach out to support to opt-out.

Support is basically unavailable / useless.
It wouldn't be as frustrating if they were upfront about that's how their app works.

But they lie its a system glitch that just happened to your account only, when they actually sell this pre-roll ads /dynamic ads separately in their site itself to advertisers.

Support basically abandons the chat when questioned about it.

Ads are also disabled only temporarily. It comes back again.

Update 11/30: Hijacked Ads are back again.
From customer service:
YuppTV has the rights to add or remove any content as per the terms and conditions.

It didn't mentioned specifically for ads. YuppTV has all the rights to make any changes in the service ,We haven't mentioned anywhere that YuppTV is adfree.

Update 10/25:
Still no response from yupptv for this question either privately / in their comment below.

Update 8/17:
Still no response from yupptv for this question either privately / in their comment below.

Update 8/3:
Instead of giving a usual response
"Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you."

How about providing a clear answer here so that everyone can understand whether ads are included by default for all accounts, even after paying for subscription? If ads are indeed part of the deal, why isn't it clearly mentioned in the package details that you'll be getting ads on every channel change and hijacked ads mid channel stream? And if they are not, who exactly is your "/advertise" section on your website catering to? Where are all these ads being showed?

Also, why is the representative lying that this is a "glitch" happened only to my account when clearly there are multiple reviews here complaining about same issue?

Unsuspecting customers are still being served these intrusive ads even after paying their subscription.

30 de julio de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

Auto renewing non-recurring package without consent

I was on a non-recurring package and they just auto renewed by themselves without my consent. I have screenshots to prove it is a non-recurring package and yet they are not refunding my money. And it is a pain to reach them because they have suspended all their phone numbers. Better not to sign up for this service in the first place, because they will charge you for things without your consent. Will give zero stars if I could.

1 de julio de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

If only the answer the phone call i had…

If only the answer the phone call i had 3 device working for only 1 day n was told will not be charged for 3rd device as i was nor asked now a day later they asking me to pay , calling n on hold foe 4.45mins such a scammers

11 de julio de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

Poor service

Poor service , they are really bad in customer service and now I am trying to dispute the charge and they don’t respond.

4 de julio de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

This guys are very bad service first of…

This guys are very bad service first of all they don't have their contact phone number. I reacently subscribed their service $149 I paid with credit card and Yupptv doesn't have any speed and continues buffering I try to call them and asked for refund because of bad service. they don't mind and told me not able to pay back my money. now I contacting my credit card company to get back my money. my suggestion is don't get trapped with this guys. I'm not recommending this guys.

25 de junio de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

PLEASE DO NOT SUBSCRIBE TO THIS TV

PLEASE DO NOT SUBSCRIBE TO THIS TV.

Been a customer for Yupp TV for several years. Mainly watched by mother and relatives who come from India. We use to contact the customer service by phone who use to sort out the issues immediately.

We have renewed the contract in November/December to see the Telangana and other state assembly results for my brother visiting from India. Lots of channels were removed and the worst situation is the customer service has been changed to whatsapp chat and it is a joke and the problem did not resolved. I left it as I was busy.

My mum came to stay with us and even the Maa TV and other TV channels does not show up on live TV. My mum has to watch these serials on back up and after sitting on what's app chat for a hour, I gave up.

Please do not get YUPP TV. It is a day light robbery. I am sure they will go bust soon. I wish I get my annual subscription back!!

14 de junio de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 5 estrellas sobre 5

advertisements

Mr Mohammad Aseef was patient and helpful and was able to resolve the problem quickly. He removed the advertisement from my account and rebooted the system. Thank you.

30 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

fraudulent company

fraudulent company. they charged my credit card for an annual package even without asking me. there is no option to remove your credit card details from their website. bunch of fraudsters.

24 de mayo de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

Avoid to save your time & money

My elderly mother watches a few channels and we renewed the service in Feb this year. After a month or so of decent service, her channels have been "cannot be shown in your region for copyright reasons". We checked our profile and it has gone from UK to the US. But can we get this reversed? No. Emails receive automated Ticket Opened, then immédiate Ticket Closed, messages. Phone calls go to a voicemail with no space left. WhatsApp messages ends up being equally pointless because Chat history is not picked up by the Agent. What a bunch of cowboys! We've asked by WhatsApp for an immediate and full refund. And now they've become shy as well as inept.

15 de abril de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

I would advise not to use Yup tv

I would advise not to use Yup tv , prices are much higher and not much customer service you get … they will promise compensation for channels not working .. and never contact customers on refund.

16 de mayo de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 5 estrellas sobre 5

Excellent customer service

11 de mayo de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Valorada con 1 estrellas sobre 5

Worst customer service and no prorated…

Worst customer service and no prorated amount back if you want to discontinue. prices are high too and you have to keep switching multiple apps and so many difficulties. There are so many other options available for the best price and contents are good too. Please dont fall into this app.

They have asked for contact details . Even after providing details nothing happened - no response. nothing, example of their customer service

1 de mayo de 2024
Opinión espontánea
Logotipo de Yupptv

Respuesta de Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más