Yale Home UK Opiniones 

Customer services - Cameron

Resolved my issue and helped me organise a new product that worked. Couldn't be more impressed.

Excellent customer support. I had a difficult issue with my Conexis lock and initially found the actuator impossible to remove. Hansen at Yale was patient and explained exactly what I needed to do, including identifying the spring-loaded pin that was preventing the actuator from rotating into position. Once I understood that, I was able to resolve the problem.

Really appreciate the clear instructions and support throughout. Thank you, Yale!

DO NOT BUY: 3 Failed Locks & A Broken Door!

Rating: ⭐☆☆☆☆ (1/5 Stars)

I am deeply disappointed and frustrated with the Yale Smart Keyless Lock. I purchased three brand new units, and every single one of them failed to work properly.

Because of these collective product failures, I was completely locked out and forced to physically break into my own home. I now have a large hole in my front door and face expensive repair bills, all because I trusted Yale to secure my house.

To have three separate brand-new units fail is not a fluke—it points to serious reliability and quality control issues. This product is unreliable, unsafe, and has caused me major property damage.

Excellent fast service,
Made even better by Sean as I made an error when ordering a replacement key (incorrect code), Sean has replaced my order free of charge - Thank you Sean

I made a mistake ordering keys...I think Yale should update the names of keys to make them all distinct to avoid issues when ordering keys...... anyway... I contacted customer support and Sean was super helpful in identifying and confirming the issue and sorting out a satisfactory solution. I'm grateful for the help!

It’s a shame there are only five stars to give!

Cameron has been an absolute star. When DPD weren’t able to get the keys to me the next day as planned, he completely turned the situation around. He very kindly liaised with DPD and arranged for the delivery address to be changed from Oxfordshire to my mother-in-law’s neighbour in Yorkshire, so the keys would be there when her care started.

He really went above and beyond to sort everything out, and I’m extremely grateful for his help. Fantastic customer service — thank you, Cameron!

★★★★★ Excellent customer service

Really impressed with Yale Keys. I had a problem with my keys and the team sorted it quickly and without any fuss, then sent me a new set completely free of charge - despite it being my fault. Friendly, helpful and genuinely went above and beyond. Brilliant work, and I'd happily recommend them to anyone.

Henson was a great listener which is essential when trying to answer questions. He was excellent problem solver as well as having a great personal demeanour.

Probably the very best customer experience I’ve had and I deal with so many such technical support services.

Henson is a STAR in fact 5 🌟’s

I unfortunately ordered the wrong keys for my new door and a gentleman called Cameron swiftly sorted out everything for me with no trouble at all. Would absolutely recommend this company and Cameron, thank you very much

Needed a replacement key and from the very first phone contact the service and communications have been excellent. Sean and Cameron were outstanding. The keys I required were not immediately available and had to be sourced from the Yale suppliers. They did this quickly and efficiently, keeping me informed by email as things progressed right through to delivery.

Quick positive response with clear information and instructions from staff member Cameron

Sean in the customer support team was so helpful in getting a replace safe key for me. He kept me up to date, via email, every step of the way and answered all my queries quickly. Thanks Sean!

We bought one of Yale's electronic safes six years ago and used it only occasionally, keeping it in a dark corner as most people do with a safe. Recently one of the digits on the touch panel stopped responding. It was part of our passcode, so the safe became impossible to open normally. Within a short time two more digits failed in the same way.

We contacted Yale customer service and were asked to verify our identity by sending copies of our passports and utility bills. After all that, they issued a master code, which turned out to be useless because it also contained the digits that had failed. When we pointed this out, Yale told us they couldn't help further and that consumer protection law didn't apply because the safe was six years old. They closed the case, despite the fact that a search online shows this is a known fault, with plenty of people asking for help with the same problem.

With no support from Yale, we searched further and found an unofficial method that other frustrated owners had posted: sit down, put the safe on your knees, throw it up slightly and try turning the knob the moment it lands. After about ten minutes of this, it worked. A locking mechanism that can be beaten by tossing the unit into the air says a lot about the actual security this product offers.

Between the touch panel failure, the unhelpful response from customer service, and a design that can apparently be defeated by a few minutes of throwing it around, I can't recommend this safe or Yale as a company based on their customer service response.

Six years is not old for something meant to protect valuables and documents, and a company that won't stand behind its product past that point isn't one to trust with either.

Great communication from Sean - prompt, professional, understood the query and resolved brilliantly, thank you.

I had to order spare keys for a safe and Sean was exceptionally helpful and efficient. Very quick response to my initial query and although I haven't received the keys yet - query only sent yesterday! - very happy with the result. Thank you Sean.

Needed replacement keys and the service was seamless. Excellent

Sean was amazing. He went above and beyond to help with my broken safe, and then source a new replacement keypad.

Sean at yale was 5 star. The process of sorting replacement keys was so easy thanks to sean. Great service would highly recommend sean and yale over and over again