Yale Home UK Opiniones 

Excellent customer service. Sean was very helpful and efficiently sorted my problem.

Purchased sash window locks/bolts. No instructions included. QR code provided but only links to website with annoying popups. Nothing on website regarding installation instructions. Design of units would suggest issues with opening/closing sash windows (instructions may have helped but....). Found in the 'clearance section'...mmmmmm.

Sean was brilliant 🤩. He ordered me the keys we lost for our safe.

I recently ordered 2 additional keys after changing a lock. The keys were purchased as 2 separate orders and both arrived swiftly. One of the keys did not work in the lock. I flagged this and after providing some requested information, a quick investigating was carried out and it transpired I had unintentionally ordered the wrong item. Sean, who dealt with my query, was v helpful and explained what had happened and even though it was my error, kindly replaced the wrong key free of charge. Quick responses to emails and resolved promptly. V happy with the customer service.

Many thanks to Sean at yale for sorting out my key problems, 1st class service all round

Sean at the Yale customer support team, was very helpful and prompt with all my email communications, he made the issue of getting spare keys for my safe a very easy and pleasurable experience, thanks

I've had two Fobs, when the battery needed replacing they never worked again.
I've had one Key board, that didn't work after replacing the dead battery.
So I moved to the Mobile APP, which drops it's password periodically and you have to type it back in to disarm your Alarm, there's No option to see what your Typing in so your working blind, which is pain. until you come home from Holiday and the APP has once again dropped the Password then it's a disaster, because you have to remember the Password on the doorstep and type it in hoping you hit all the correct keys!
I've put up with this fiasco for 4 years but tomorrow I'm looking for a new system because this, imo, simply isn't fit for purpose.

I had some issues with a key I ordered and Sean contacted me and resolved the issue in under an hour, he was brilliant.

My communications with Sean at Yale over the last few days have been fantastic, fast replies , great communication and the problem solved very quickly and efficiently. I honestly cannot thank you enough.

First class customer service!
I received my order in under 24 hrs from ordering. The communication, order tracking and delivery was second to none. Thank you very much!

Liaised with Sean to secure a replacement key. Really good communication and customer service throughout. Plus the item came a little earlier than expected so that was a bonus.

I contacted the support dept regarding a faulty keypad and received an email reply within the hour however the fault could not be fixed and a new part was required. Within the space of a couple of hours I had received details of what was required and how I should order the part. The part was dispatched the following day. All round, Yale could not have been more helpful.

Prompt help , staff professional and helpful

Sean was very prompt with his replies and he made what could have been a bad situation into a good one. He has arranged to send out the necessary part very promptly and was a pleasure to deal with.

Great customer assistance. Sean resolved my problem thoroughly and quickly.

I contacted Yale to see if they could help with the replacement of two over ride keys for a home safe I purchased over 10 years ago. I was passed on to Sean who was able to confirm very quickly that based on the serial number I had provided the keys were available. Very quickly Sean was able to take payment for the two keys and post them out to me. All of this happened within 3 days of my initial inquiry.

What an excellent service provided by Sean and Yale. This is not the first time I have had the pleasure of speaking with Yale's after sales customer service team, as several years ago they were able to help me with the purchase of a house alarm.

The experience I have had with Sean and Yale will ensure that in future for any purchase that might be making for anything security related will be with Yale.

A fantastic company to deal with!

Fantastic service, couldn’t fault it, Sean was so helpful.

I needed an extra key for my Yale safe and this was handled by Sean. It was reassuring to have to go through security checks to purchase the keys and this was an easy process. Sean was able to help me find the safe and key information so that I could be sure that I ordered the correct key.
I was very pleased with the service I received from Sean who followed up promptly every email and the keys arrived today and work.

I have been dealing with Sean and he has provided excellent customer service even though I made an error on the order. Super service and received replies to all my emails within an hour.

Sean was nothing short of amazing. He kept me informed throughout the process of getting my new keys and ensured that when they arrived to the UK that they were sent to me without delay.