Your Local Opiniones 

4205
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been having my windows cleaned by Your Local for some time now, and I am very happy with the service. I always receive a reminder text message the day before cleaning, and my invoice is also al... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very friendly and competent young lady named Denisa did our windows and doors. She navigated a quite complex series of windows and obstacles and managed to still do a great cleaning job. Well done.

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Well I got signed up for my windows that was good .then first clean was good .the second clean got canceled and today they took payment and the window cleaner did not turn up I have been in all day... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Signed up via a salesman at the door. But wanted to delay first clean until October. Did this online, but after 5 days nobody contacted me. So I cancelled my account. Today I have just received a mess... Ver más

Información sobre la empresa

  1. Servicio de limpieza de ventanas

Escrito por la empresa

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Información de contacto

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3,5

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(4205)

1807 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor communication and lack of service

Told me that they would be arriving that day and then cancelled.

When the operative came to clean my windows one was missed.

I politely emailed to ask for them to come back and had no response.

Someone finally came back and I said that I only want the one window cleaned that was missed and said that I don’t expect to be charged.

As the operative drove off I received a text asking me to pay my bill. Tried to login to my account and my password would not work. I tried to reset but never received email.

I received another text message asking to pay my bill and then another to say my account would be stopped if the bill was not.

I presume this is a franchise. I paid twelve pounds for a bungalow windows to be cleaned which took less than 15 minutes to do.

If I receive another text message I will be contacting trading standards.

6 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Mr Rawson,
I am truly sorry to hear about the series of frustrating experiences you've encountered. This is certainly not the standard of service we aim to provide, and I understand your concern regarding the payment requests. If you could please contact us on 0333 000 2012 with your details we will look into this immediately.

Valorada con 1 estrellas sobre 5

Full price for half the job

We were charged full price for someone to arrive before seven thirty in the morning and squirt water at four windows at the front of the property, and then leave without requesting access to the rear of the house.

25 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Steve, I'm sorry to hear that our service did not meet your expectations. We are concerned to hear about the incomplete window cleaning. Please call us on 0333 000 2012 with your contact details so we can look into this further for you.

Valorada con 5 estrellas sobre 5

Joshua is a very polite young man

Joshua is a very polite young man, always messages you or gives you a phone call ahead of time to let you know he's on his way, always makes a fantastic job of cleaning our windows and the sills, pet friendly, always makes time for a chat to enquire how your day is and how you are, I highly recommend him

4 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so glad to hear about your positive experience! It's wonderful that our team's communication and friendly approach, along with their excellent cleaning, made such a great impression. Thank you for your kind words and recommendation!

Valorada con 5 estrellas sobre 5

Always a perfect experience with josh…

Always a perfect experience with josh polite friendly and always texts

5 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you consistently have such a perfect experience with our team member! We appreciate you sharing your positive feedback about their politeness and communication.

Valorada con 5 estrellas sobre 5

Josh always does a great job always…

Josh always does a great job always polite and very professional xx

4 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you consistently receive such great service! Thank you for sharing your positive feedback about our team member's professionalism.

Valorada con 5 estrellas sobre 5

Joshua was very friendly

Joshua was very friendly and did a great job, I would highly recommend. Thank you Joshua.

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so glad to hear about your positive experience! We truly appreciate you taking the time to share your kind words.

Valorada con 5 estrellas sobre 5

Great service

Great service, Joshua did an amazing job and kept me updated via text on when he was going to be arriving and when the work was complete - would highly recommend

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you had a great experience with our service! We appreciate you highlighting the excellent communication and timely updates you received. Thank you for your recommendation!

Valorada con 5 estrellas sobre 5

Joshua made a great job of the…

Joshua made a great job of the windows.Very impressed with service

2 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear you were very impressed with the service and that your windows look great! Thank you for your kind feedback.

Valorada con 5 estrellas sobre 5

Joshua did an amazing job

Joshua did an amazing job, cant recommend him enough

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are so pleased to hear that you had such a wonderful experience with our team member. Thank you for your kind words and recommendation!

Valorada con 4 estrellas sobre 5

Joshua did a fabulous job its the first…

Joshua did a fabulous job its the first clean and im very happy with what he did

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so glad to hear that you're very happy with the first clean and the fabulous job that was done. Thank you for sharing your positive experience!

Valorada con 5 estrellas sobre 5

joshua arrived today to clean our…

joshua arrived today to clean our windows and was very friendly and professional did a great job at cleaning the windows ,frames and sills would recommend.

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you had such a positive experience with our window cleaning service! We appreciate you highlighting the professionalism and great work of our team.

Valorada con 1 estrellas sobre 5

Says no contract or anything when you…

Says no contract or anything when you try to cancel will give you a call shortly but never do
And it returns back to normal the service can never cancel it
Awful experience wouldn’t recommend at all
They just use water not even anything special
Half of the time they say they cleaned your windows but really haven’t
Bunch of liars whole company
They ask for your full bank details on the day and don’t clean your windows but love taking the payment
Awful company
Wouldn’t recommend it
SCAMMERS

10 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are truly sorry to hear about your extremely negative experience. It's concerning that you've faced difficulties with cancellation, inconsistent service, and issues with payments. We take your feedback seriously and want to investigate this matter thoroughly.

Valorada con 1 estrellas sobre 5

Shit cleaning company tried to cancel…

Shit cleaning company tried to cancel it says will call you shortly
They say no contract or anything but when you try to cancel they say they’ll call u but never do
Bunch of liars
And they use water only on ur window not any special water it’s all a scam
And charging people from £16-22 which is horrible
Horrible company bunch on scammers

3 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Rayman,
We are truly sorry to hear about your frustrating experience with our service and the difficulties you've encountered trying to cancel. If you could call us on 0333 000 2012 we will ensure your account is cancelled for you.
Many thanks.

Valorada con 1 estrellas sobre 5

terrible service.window seals and…

terrible service.window seals and surrounding of door left dirty.Windows left water marked.not even dried off just soaked and left to dry.terrible finish.bird mess still on windows and when I called to cancel and said I'm not paying not so much as an apology for such a bad job.for £20 this is ridiculous bearing in mind two windows were completely missed altogether.Dont waste your money.rain does a better job.Couldnt give no star review or I would.awful

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are truly sorry to hear about your disappointing experience with our window cleaning service. The issues you've described, including dirty window seals, water marks, and missed windows, are completely unacceptable and fall far below our standards. We sincerely apologize for the poor finish and the lack of a satisfactory resolution when you called.

Valorada con 1 estrellas sobre 5

Just don't!

Was charged for windows being cleaned and the price charged wasn't even for my address,sent email to query and I've heard nothing,would not advise to use their services and their customer services suck!

3 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good Morning Deborah,
We are truly sorry to hear about the billing discrepancy and the lack of response to your email. If you could please call us on 0333 000 2012 with your details we will look into this straight away for you.

Valorada con 5 estrellas sobre 5

Joshua did I fantastic job and the…

Joshua did I fantastic job and the window look great he was respectful and communicated really well overall am very happy with the service he provided

2 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear you had such a positive experience with our window cleaning service. We appreciate your kind words and are glad you're happy with the results.

Valorada con 1 estrellas sobre 5

Whole experience has been so bad

Whole experience has been so bad, I called and cancelled yesterday. The sign up was so strange I thought it was fraud. Cancelled my credit card. Then yesterday they apparently cleaned my windows but the top at the front looked untouched. I was at home and I didn't see anyone here. No-one knocked on my door, then I got charged for the service. I cancelled and they said they'd refund butI am yet to see this has actually happened. I have blocked future payments and will not be signing up again.

2 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good Morning Sarah,
We are very sorry to hear about your extremely negative experience, from the confusing sign-up process to the issues with your window cleaning and the subsequent billing. If you could give us a call on 0333 000 2012 we will investigate this further.

Valorada con 5 estrellas sobre 5

First clean with Joshua today

First clean with Joshua today. Everything done as said, very happy 😊.

2 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so happy to hear you had such a positive first clean with us! We appreciate your kind words.

Valorada con 1 estrellas sobre 5

Steal your money even when you cancel & do half a job

Misleading service - was told I would be able to pick day and time to suit as access to back of house needs me to be home, this was false.
I requested to pause/skip service 3 times and they automatically reactivated it. I clicked to cancel the service, they reactivated it, charged me, and the person showed up to only do the front of my house.
Email to complain and organise the job I've been charged for to actually be completed has been ignored.

Not being able to actually cancel the service is surely illegal - how many times do I need to use your website to cancel the service before you actually cancel? Just want to steal money.

1 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Jess,
We are truly sorry to hear about the frustrating experience you've had with our service. Please call us on 0333 000 2012 with your contact details and we will look into this matter with the utmost urgency.

Valorada con 5 estrellas sobre 5

Joshua rang to let me know he was on…

Joshua rang to let me know he was on the way. He was very friendly and polite. Did a brilliant job cleaning the windows and doors. Never seen them so clean!

1 de septiembre de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are delighted to hear that you were pleased with the service and the exceptional cleaning of your windows and doors. We appreciate your kind words about our technician's professionalism and communication.

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