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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Yet another excellent buying experience. Join their email list for lots of different offers throughout the year. Bought a Windsor & Newton Designer Gouache set (on offer and the cheapest I could... Ver más

Valorada con 3 estrellas sobre 5

Wouldn’t let me add to an order less than two hours after placing it. Phoned twice, left a voicemail, but no response. It was a £77 order and I wanted to buy another £22 worth of bits, but computer s... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered some paint, brushes, and a watercolour pad from Bromley's, and I am absolutely delighted with my purchase. Best of all, the prices are very good, The ordering process was seamless,... Ver más

Valorada con 5 estrellas sobre 5

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... Ver más

Información sobre la empresa

  1. Tienda de suministros artísticos

Escrito por la empresa

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

202 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(202)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant service

This company always delivers on time, the materials are packaged well and their prices are competitive. In ten years I have never had to complain and I will continue to buy my art supplies from Ken Bromley, in my experience they have never disappointed me, here's to the next ten years.

22 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

As good as it gets!

The quality of service is second to none - everything arrived quickly and correctly and all items were exactly as described on the website. When I did have an issue with my order the lady on Customer Services was delightful and resolve the issue without any difficulty. I shall certainly be using this company again.

31 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't make a mistake on your online order…

Don't make a mistake on your order whatever you do. If you do and wish to swap the wrongly ordered item for one which is the correct item, you will have to pay the carriage fee to return the wrong item and the reordered item will have to have the carriage paid by you also. In a situation like this, it's cheaper to shop elsewhere rather than go through all the rigmarole of re-ordering. This is not good customer relations in my mind.

26 de enero de 2023
Opinión espontánea
Logotipo de Bromleys Art Supplies

Respuesta de Bromleys Art Supplies

Hi David, I am sorry you have been unhappy with your experience ordering with us. Because it can be difficult to assess things as easily when buying online, as opposed to in a shop, we do try to include as much information as possible on the products we sell. This includes written information, images and videos. This is all done to hopefully reduce the chance of someone ordering something which is not suitable for their needs. In the case of the Empty Rosa Tin box, the website does say in the description that although other bands of paint will fit in the tin, it won't take the same number as the Rosa pans. This information is in the main product description and not in 'the small print'. It also specifies how many 'non Rosa' pans the tins will take.

If something is ordered in error, or is found to be unsuitable, we accept returns and refund the cost of the goods. However, the cost of the return is at the buyers expense. Simliarly if you return something and want to order something to replace it, there would be a postage charge to send out the new item, as there would be for any order under our post free threshold.

We are a small business and the cost of offering free returns and exchanges for items ordered in error is prohibitive, especially when we sent the original order out free of charge. If the goods are faulty, or the description on the website was incorrect, then we will of course pay for the cost of return and refund or replace the item.

Valorada con 5 estrellas sobre 5

Used Ken Bromley few times now to get…

Used Ken Bromley few times now to get supplies and always have been very happy with everything. The range they provide is great and customer service when contacted with either a question or like this time, to add something to order I forgot about, have been very helpful. Delivery always fast. Took bit longer than usual this time as I ordered before the New year when the shop was closed so i fully expected for it to take a while but once everything was open again, it had been delivered next day. Its also lovely to here and there receive a catalogue from them through the post to be able to take a look at everything and find things I may have not really thought to look at before. Highly recommend

4 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bromley art supplies failed to deliver…

Bromley art supplies failed to deliver my order via DPD to the value of £76. This is the 3rd occasion this has happend and I have started action against them and DPD to recover my lost money. I would NOT RECCOMEND anyone using the internet to order goods from this company.

30 de octubre de 2022
Opinión espontánea
Logotipo de Bromleys Art Supplies

Respuesta de Bromleys Art Supplies

Hi Mr Jones, unfortunately DPD misrouted your parcel causing it to arrive one business day later than expected, although it was still within the 1-2 day estimated delivery window. We understand your frustration and have done our best to chase it up with DPD, including monitoring the parcel all weekend. It has now arrived with you. I can assure you than on no occasion would a customer ever loose their money when buying goods from us. If there had been further delay, we would have either refunded you the goods, or resent them.
Your complaints will be passed on to DPD and if you did order again you can email us or call up to request your parcel be sent by Royal Mail, if that is your preference.
We send out thousands of parcels and generally find DPD to be pretty reliable, which is why we use them. However, there are always going to be instances where things go wrong, and this can happen with any delivery company. We always endeavour to make sure problems are sorted and the parcel does arrive as quickly as possible if a problem ever occurs.

Valorada con 5 estrellas sobre 5

Great service

Great choice of products. Ordered ecoline ink at a fab price and it arrived super quick with standard delivery. Glass Products packaged carefully and all in paper and card rather than plastic. Very happy.

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery and competitive prices

Felt like it's important for me to leave a review because we need to help small companies and praise them when they do a great job.

I ordered for the first time at Ken Bromley and I was really happy with the service.
Ordered on Tuesday around 12am and received everything the day after around 9am by DPD. Incredible! And I only paid for the standard delivery!

Large range of products and good prices. Will use your service next time for sure! Everything was carefully wrapped up and arrived intact.

Thank you

11 de agosto de 2022
Opinión espontánea
Logotipo de Bromleys Art Supplies

Respuesta de Bromleys Art Supplies

Thanks for the great review, I'm glad you have been happy with our service! :)

Valorada con 2 estrellas sobre 5

Postage Increases

I've used Ken Bromley for years. But sadly on my last attempted order they seem to have increased postage rates for the Highlands (Inverness). I emailed (no reply), then phoned them. The individual I spoke to was disinterested and didn't care so I'm now using Jackson Art with free postage. I'm happy to pay fair postage (it was £4), but not when that's gone up to over £10 for same watercolour pad.

22 de mayo de 2022
Opinión espontánea
Logotipo de Bromleys Art Supplies

Respuesta de Bromleys Art Supplies

Hi, I am sorry you are disappointed with our postage charges. Unfortunately, all the couriers have increased their prices recently due to increased fuel etc.

I'm not sure what you were trying to order, but our postage rates to the Highlands and Islands, are the same as for the rest of the UK as long as we can send the parcel with Royal Mail (£4.50 for orders under £50 and FREE for orders over). Once it gets larger or heavier we have to use a courier who charge a surcharge for certain areas. We do try to keep the cost of our goods and postage as low as we can. I'm not sure what pad you were buying, but as a test, I just added 4 A4 Bockingford pads to my cart and our total price including postage came out cheaper than Jacksons.

Valorada con 5 estrellas sobre 5

Fast delivery and well packed

Just received my order from Ken Bromley Art Supplies of a couple of paint brushes. Not used yet but plan to soon. Delivery was very fast and well packed. Enclosed with the order was a photocopied note with seasonal greetings from all the staff showing individual names plus a note saying by whom the order was packed. Nice touch.

11 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely first class company

Superb company, I’m on my 16th/17th order, never been a problem, when there has been issues, they have been my fault, adding items that I’d forgotten to order, were added to my original order, with no fuss, no bother, just a completely totally professional helpful and friendly service.
The delivery is super fast, very well packaged, very good prices, and extensive range of products with everything in stock. I don’t buy my art supplies from anyone else. They are the best in the business!!!
Highly recommended 10/10

28 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good, excellent service,

Couldn’t be more pleased with the service. Ordered at the weekend, phoned customers service to add something to the order on Monday morning, which I paid for separately but they added to my order. I then received the package on Tuesday lunchtime, with free postage for amount spent, excellent service and customer service. Couldn’t be any better. Same quick service as I would have received from A**zon, free postage if paying over, I think £40 or £50, lovely to support them.

23 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, extremely professional on all accounts. Good, easy to navigate website, good, competitive prices, prompt delivery, proper invoice, well packaged and, the best bit of all this company includes a comprehensive good, 'old-fashioned' printed catalogue! On-line is great, but nothing beats being able to browse through a catalogue.
Highly recommended company for all art supplies.

19 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Golden service!

I am so glad I found this company. They have been great! I have found everything I want on their website and at really competitive prices. I love Golden art products which are not cheap and KBAS keep a really good range at affordable prices. I have found that if I order over the weekend (Sunday) the goods usually arrive by Wednesday morning - brilliant service. I can't recommend this company highly enough.

27 de enero de 2021
Opinión espontánea

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