Ben's Boxers Opiniones 171

Respuesta de Ben's Boxers

24 nov 2025

Thank you for sharing your feedback. We understand why you are frustrated, and we want to clarify a few important points for accuracy.

Your order was placed in our largest available size, and we include a detailed size chart on the website, even the length of the boxers to help customers choose the correct fit. The sizing you received matched what was selected at checkout.

Regarding the refund request, our return policy follows standard hygiene guidelines for underwear. Once the sealed packaging is opened, a return cannot be processed because the item can no longer be resold or safely restocked. This policy is stated on the website before purchase, and it applies even if only one pair from a multipack has been opened.

We understand it did not work for you, and we genuinely appreciate you taking the time to share your experience.

Respuesta de Ben's Boxers

24 nov 2025

Thank you for taking the time to share your experience — we understand how frustrating this situation feels.

Your description suggests that your order may be facing an unusual delay with the courier, which can happen in rare cases.

We take long-pending orders seriously, and any customer who has not received their package within the expected timeframe is always assisted directly by our support team.

We sincerely appreciate your patience, and your feedback highlights where we need to improve communication and transparency.

Respuesta de Ben's Boxers

24 nov 2025

Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations.

Your order was shipped from our international warehouse because the size you selected wasn’t available in our UK facility at the time. We understand how this may have caused confusion, and we appreciate you pointing it out.

In terms of fit and comfort, we always include a clear size chart on our website to help customers choose the best option for their measurements. We’re sorry to hear that the rise and back length didn’t work well for you.

Regarding returns, our policy allows a 14-day window, but items must remain sealed due to hygiene regulations for underwear. Once they’ve been worn or opened, we’re unable to accept them back.

We truly appreciate your comments, and we’re sorry that your experience was disappointing.

Respuesta de Ben's Boxers

24 nov 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience.

To clarify, we clearly display a detailed size chart on our website, and we always encourage customers to double-check their measurements before ordering to avoid sizing issues. Our products are shipped from different warehouses depending on availability, which is also noted in our policy.

Regarding returns, once the sealed package is opened, we are unable to accept it back due to strict hygiene regulations for underwear. This rule applies to all customers and is not meant to mislead or inconvenience anyone.

We understand your frustration and appreciate you taking the time to leave a review. Your feedback helps us continue improving both our communication and customer experience.

Respuesta de Ben's Boxers

24 nov 2025

Dank je wel voor je reactie.
We begrijpen dat het frustrerend kan zijn dat ondergoed niet retour kan nadat de verpakking is geopend, zelfs wanneer het alleen is gepast over je eigen ondergoed. Dit beleid is echter verplicht vanwege hygiëne- en veiligheidsregels voor dit type product.

We vermelden dit duidelijk in ons retourbeleid om misverstanden te voorkomen. Toch waarderen we je feedback en nemen we dit mee om onze communicatie hierover verder te verbeteren.

Respuesta de Ben's Boxers

11 nov 2025

Thank you for your feedback. We are sorry to hear that your experience with our boxers was disappointing. Our products are designed to provide protection for light urine leakage, and the absorbent layer can make the fit feel different from standard underwear. We always provide a clear size chart on our website and encourage customers to check it carefully before ordering to ensure the correct fit. We take all feedback seriously and will use your comments to help improve our product design and sizing guidance in the future.

Respuesta de Ben's Boxers

11 nov 2025

Thank you for your feedback. We’re sorry to hear that the fit did not meet your expectations. Our boxers are made with a specialized absorbent layer, which can make the fit feel different compared to standard underwear. We always include a clear size chart on our website and encourage customers to check it carefully before ordering to ensure the best fit. For hygiene reasons, opened packaging cannot be returned, and this is clearly stated on our website. We appreciate your comments and will continue to use feedback like yours to improve our products and sizing guidance.

Respuesta de Ben's Boxers

8 nov 2025

Bedankt dat je de tijd hebt genomen om je ervaring te delen. We begrijpen dat het frustrerend is wanneer de maat niet goed uitvalt. Onze boxers hebben een unieke absorberende laag, waardoor de pasvorm soms anders kan aanvoelen dan bij standaard ondergoed. Volgens ons beleid kunnen geopende verpakkingen om hygiënische redenen helaas niet worden geruild, maar we nemen je feedback mee om onze maatvoering en communicatie hierover te blijven verbeteren.

Respuesta de Ben's Boxers

8 nov 2025

Thank you for sharing your experience, and we’re sorry to hear about the inconvenience you faced. We understand how disappointing it must be when the fit and expectations don’t match. Our boxers are made from specialized absorbent fabric that may feel firmer at first and can slightly change after washing if not cleaned according to the care instructions provided.

We’ll forward your feedback to our production team to help us continue improving fit consistency and fabric durability. Thank you again for taking the time to share your thoughts with us.

Respuesta de Ben's Boxers

3 nov 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the sizing and return policy. Our size chart is based on specific measurements, but we recognize that fit can vary from person to person. We’ll make sure your feedback is shared with our product team to help us improve future sizing accuracy.

As for the return policy, it’s designed in accordance with hygiene regulations for underwear, which means we can only accept unopened packages. We appreciate your understanding and your comments, which help us identify where we can do better.

Respuesta de Ben's Boxers

3 nov 2025

Thank you for taking the time to share your thoughts. We’re truly sorry to hear that our product didn’t meet your expectations. We always aim to improve and value all customer feedback, as it helps us enhance the design and performance of our boxers. Please know that our products are carefully made following strict quality standards, and we continuously work with our production team to make improvements based on customer experiences like yours.

Your comments have been noted and forwarded to our quality team for review.

Respuesta de Ben's Boxers

3 nov 2025

Vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie mit unserer Kommunikation unzufrieden waren. Das entspricht selbstverständlich nicht unserem Anspruch, und wir werden Ihre Rückmeldung an unser Team weitergeben, um unseren Service zu verbessern.

Wir wissen Ihre Offenheit zu schätzen und nehmen Ihr Anliegen ernst.

Respuesta de Ben's Boxers

3 nov 2025

Thank you for your feedback. We’re very sorry to hear that you’re not satisfied with your purchase. Please note that for hygiene reasons, our boxers are sealed in sets and cannot be returned once the package has been opened. This policy is clearly stated on our website and helps us ensure product safety for all customers.

We truly regret that the product did not meet your expectations and appreciate you sharing your thoughts, we’ll make sure to pass your comments along to our team for review.

Respuesta de Ben's Boxers

3 nov 2025

Thank you for your feedback. We’re truly sorry to hear about your disappointment. We understand your frustration and assure you that we always aim to provide a clear and reliable service to all customers.

Please note that all orders are processed according to our published policies, and we do our best to ensure transparency throughout every step of the purchase process. We regret that your experience did not meet your expectations.

Respuesta de Ben's Boxers

27 oct 2025

Thank you for your review. We’re sorry to hear that the fit wasn’t as expected. Our boxers are designed with a specific cut to provide discreet protection and comfort, but we understand that fit preferences can vary. Regarding returns, our policy follows hygiene regulations, meaning only unopened and unused items can be accepted. We appreciate your feedback, as it helps us continue improving both our design and communication for future customers.

Respuesta de Ben's Boxers

27 oct 2025

Thank you for your feedback. We’re sorry to hear that the size didn’t meet your expectations and that delivery took longer than expected. Some larger sizes like 3XL are occasionally shipped from a different warehouse when stock in our UK facility runs out, which can extend delivery times. We always include full tracking details by email for transparency. We also have a dedicated support team that can assist with sizing or replacement options. Your comments are appreciated and will help us continue improving our service.

Respuesta de Ben's Boxers

27 oct 2025

Thank you for taking the time to share your experience. We’re sorry to hear that the boxers did not meet your expectations. Our products are designed to provide reliable protection while maintaining comfort and discretion, though the level of absorbency can make them slightly thicker than regular underwear. We also note that delivery can sometimes take longer depending on stock and location, but we always provide full tracking for transparency. We truly regret that you were disappointed with your purchase and appreciate your feedback, as it helps us continue improving both our communication and our products.

Respuesta de Ben's Boxers

27 oct 2025

Thank you for your feedback. We understand your concern and are sorry to hear about your experience. We can confirm that you purchased one of our bundles, and according to our policy, when a customer reports that the boxers cannot hold up to 300ml, we kindly request a short video demonstration to verify the issue. This helps us ensure fair handling and accurate quality checks. Our boxers are designed for light to moderate leaks (around 300ml), and performance may vary depending on usage conditions. We fully understand your frustration and appreciate you taking the time to share your experience, as it helps us improve both our products and customer support.

Respuesta de Ben's Boxers

22 oct 2025

Thank you for sharing your experience. We’re sorry to hear that the design didn’t meet your expectations. The absorbent area in our boxers is intentionally extended toward the back to provide better protection and security during movement or when sitting, which is important for many customers. We understand, however, that this may not be ideal for everyone. Our team has already reviewed your message and will follow up shortly to make sure your concern is properly addressed.

Respuesta de Ben's Boxers

22 oct 2025

Thank you for sharing your feedback. We’re sorry to hear about your negative experience and that you feel this way. We always aim to handle every order and concern fairly and transparently. Refunds and exchanges are processed in accordance with our clear return policy, which is based on hygiene and safety standards for this type of product. We understand your frustration and appreciate you taking the time to share your perspective, as it helps us continue to improve our communication and service.