Fruugo South Africa (ZA) - fruugo.co.za Opiniones 

5564
•
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First it gave me a failed attempt on delivery update but the next day the parcel was delivered at home, saw one complaining saying they delivered in her post office but with me it came home in the tow... Ver más

Valorada con 1 estrellas sobre 5

I ordered some parts for a vacuum cleaner but for some reason the delivery adress is wrong. Send a query 4 times but nobody is contacting me NO ONE. They don't even care to help and the first query wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fruugo, thanks for all the feedback that You have given a client/ customer. This customer is very satisfied with a resent purchase from you. The Item for the Car is working 100 %. You're service a... Ver más

Valorada con 5 estrellas sobre 5

Each time Ive ordered on Fruugo I have had a good experience. My items arrive pretty quickly via courier to my door and Im kept in the loop the whole time. I can highly recommend using them. Thei... Ver más

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Escrito por la empresa

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Información de contacto

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Reino Unido

  • fruugo.co.za

3,8

Muy bueno

TrustScore: 4 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(5564)

680 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Utterly poor service from Fruugo

Order placed and paid for in record time. Thereafter it died a quiet death. No reply on numerous emails, no feedback whatsoever. Tried to alter the delivery address and had no success to date. I am sure I will never recieve the item, after all they now won't know where to deliver it. First and definitely the last time I will make use of Fruugo. Money could rather of been donated to a charity organization.

1 de agosto de 2026
Opinión espontánea
Logotipo de Fruugo South Africa (ZA) - fruugo.co.za

Respuesta de Fruugo South Africa (ZA) - fruugo.co.za

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has contacted you via email to help resolve this. 

We are looking forward to hearing from you. 

Kind regards,

Valorada con 1 estrellas sobre 5

BEWARE: YOU NEED TO SEND RETURN TO CHINA AT YOUR COST

I needed to pay R946 in order to return the item to CHINA!!!!! The price of the low quality item was R1861.

31 de agosto de 2026
Opinión espontánea
Logotipo de Fruugo South Africa (ZA) - fruugo.co.za

Respuesta de Fruugo South Africa (ZA) - fruugo.co.za

Hello,

Thank you for your review.

I'm sorry to hear you feel this way.

Information regarding shipping and delivery can be found in the 'Delivery & Returns' section on each items page on our site.

We have sent you a private request through Trustpilot to receive more information from you.

Once we have received a response from you a member of the Customer Service Team will be able to contact you and assist further.

Kind regards,

Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience! Regular updates and feedback regarding progress of parcel made it easy to know exactly when to expect our parcel. Thanks Fruugo for next level service.

29 de agosto de 2026
Valorada con 1 estrellas sobre 5

I ordered a product a month ago

I ordered a product a month ago, and I still haven't received it. There are no updates to tell me when I will get what I bought.

At this point I don't even know if I will ever get it.

28 de agosto de 2026
Logotipo de Fruugo South Africa (ZA) - fruugo.co.za

Respuesta de Fruugo South Africa (ZA) - fruugo.co.za

Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards

Valorada con 1 estrellas sobre 5

I had a bad experience with Fruugo

I had a bad experience with Fruugo, bought, paid upfront, never got the goods, lost a lot of money.

Will never use them in the future.

16 de noviembre de 2025
Opinión espontánea
Logotipo de Fruugo South Africa (ZA) - fruugo.co.za

Respuesta de Fruugo South Africa (ZA) - fruugo.co.za

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has requested additional information regarding your order via Trustpilot. 

We are looking forward to hearing from you. 

Kind regards,

Valorada con 1 estrellas sobre 5

I am extremely disappointed with my…

I am extremely disappointed with my experience with Fruugo South Africa.

I placed an order and my payment was taken, but my order was never delivered. I have sent numerous emails trying to get an update or assistance, but I have received no response whatsoever.

Taking a customer’s money and then failing to deliver the goods or provide any form of customer support is completely unacceptable.

I would strongly advise other customers to think twice before purchasing through Fruugo South Africa. I am still waiting for my order or, at the very least, a response regarding my money.

26 de agosto de 2026
Opinión espontánea
Logotipo de Fruugo South Africa (ZA) - fruugo.co.za

Respuesta de Fruugo South Africa (ZA) - fruugo.co.za

Hello,

Thank you for your review.

I’m really sorry to hear that your order hasn’t been received yet.

Please can you respond to Trustpilot's request for more information regarding your Fruugo order.

A member of our Customer Care Team can then get in touch to help.

Kind regards,

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