Grass247 Opiniones 

1732
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order unfortunately did not arrive on the date expected. I called Grass247 to get further information and the the customer service team were outstanding. They contacted the courier immediately, w... Ver más

Valorada con 5 estrellas sobre 5

The artificial grass was very easy to order - we got several samples first which was great! Communication of Delivery was step by step and on time. We ordered the Balcombe Vale 37mm because of its... Ver más

Valorada con 5 estrellas sobre 5

Fantastic experience from start to finish. So pleased with our choice - scoured the market and the price seemed too good to be true, but SO happy with what we chose. The quality is incredible and ar... Ver más

Valorada con 5 estrellas sobre 5

The grass is great have 2 big German Shepherd and run all over it with no problems looks great down will be ordering more great

Información sobre la empresa

  1. Casa y jardín

Escrito por la empresa

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples. With free delivery on orders over £199 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(1732)

404 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This is my 3rd lot of grass iv got

This is my 3rd lot of grass iv got the daisy one it's a little dearer than others but looks really good the first 2 lots have been down a year & a half & still looks new iv a brush roller that brings it back to life & only have to do it about 4 times a year wouldn't go any where else.

23 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware of small print

No option but to cancel my order. Company will only send 1 delivery driver with my order, despite weighing 150kg, and asked if I could have multiple people waiting at my property to get my order off the van which isnt possible. Never heard of a delivery company that dont deliver and you have to do it for them. I imagine this will impact others so be aware. It is in the t&c's. Rang elsewhere who also laughed at this and they will be sending 2 drivers to me. Got to have multiple fit and healthy people at home to accept a delivery midweek to use this company. I bet if I was injured helping it would be my fault too and they would accept no liability for that. Expecting customers to do manual handling is frankly ridiculous, and discriminates against those who cant. Imagine ordering a washing machine from currys/argos etc and having to get it off the van for them. Ridiculous

23 de junio de 2026
Opinión espontánea
Logotipo de Grass247

Respuesta de Grass247

Good morning,

We appreciate the time taken to review your recent order experience and are sorry to hear that you have been left feeling disappointed with our delivery service.

Our delivery service is to the external front door of the property or, where access restrictions prevent this, to the kerbside. In certain circumstances, drivers may require assistance when delivering larger or heavier items.

This information is available on our website within both the Delivery Information section and our Terms and Conditions of Sale. We also include this information within our dispatch notifications, and a link to our Terms and Conditions is provided within the order confirmation email sent after purchase.

We aim to be fully transparent about the service we provide so customers know what to expect before placing an order and receiving their delivery. We appreciate that this type of delivery service may not suit everyone, which is why we make every effort to highlight this information throughout the ordering process. We also offer options to have larger rolls cut into more manageable sizes where suitable.

Customers also have the option to cancel their order at any point prior to delivery.

Your feedback is important to us, and we continually review our processes to identify areas where improvements can be made.

We are sorry that this experience has not met your expectations. We have requested some further information so that we can review the circumstances in more detail and explore any options available to help resolve your concerns.

Kind regards,
Jenny
Grass247

Valorada con 5 estrellas sobre 5

Great product

Great product very realistic and such good quality. The price was great too. I’m just about to order some more. The delivery was great with a very nice helpful delivery man

27 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First of all it was nice to see a…

First of all it was nice to see a company that gives free samples , we took 3 and decided on the one which was suitable for us . Delivery was fine with 2 hour window comfirned by email and I’m no landscape gardener and it was easy to lay
On a personal view accessories can be bought cheaper on line from different suppliers. But saying this I have already recommended this company to others

20 de mayo de 2026
Opinión espontánea

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