Grass247 Opiniones 

1733
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order unfortunately did not arrive on the date expected. I called Grass247 to get further information and the the customer service team were outstanding. They contacted the courier immediately, w... Ver más

Valorada con 5 estrellas sobre 5

The artificial grass was very easy to order - we got several samples first which was great! Communication of Delivery was step by step and on time. We ordered the Balcombe Vale 37mm because of its... Ver más

Valorada con 5 estrellas sobre 5

Fantastic experience from start to finish. So pleased with our choice - scoured the market and the price seemed too good to be true, but SO happy with what we chose. The quality is incredible and ar... Ver más

Valorada con 5 estrellas sobre 5

Excellent product and service. Very friendly staff and extremely helpful. Thanks. Keep up the good work. Would recommend and buy from again AAA+++

Información sobre la empresa

  1. Casa y jardín

Escrito por la empresa

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples. With free delivery on orders over £199 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(1733)

404 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service throughout my order…

Excellent service throughout my order from all the staff. They were all very professional and a pleasure to deal with. I chose the Balcombe Vale 37 mm artificial grass. It was used to cover the decking on our static caravan (31sq m.)we are so pleased with the grass, it’s like walking on air and looks fabulous. Thank you everyone at 247 grass, I would recommend this company without hesitation.

17 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had an excellent experience from start to finish

We had an excellent experience from start to finish. The quality of the grass exceeded our expectations—lush, healthy, and exactly as described. Delivery was prompt, and the turf arrived in perfect condition, making installation straightforward. We couldn't be happier with the final result, and our lawn has been transformed. I would highly recommend this supplier to anyone looking for premium-quality turf and outstanding service.

10 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

And that is how customer service should be...

All it takes is to enter your criteria into the filter and see what pops up! Once the type you belive is right for you you can very simply click the order sample button and see it in real life in a few days. When you order the size you want, again it is a matter of entering a few measurements and in a few days it will be with you - when they say it will be! That's customer service. If you don't want to do things online the give them a call and they will do everything on the one.

22 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company at all costs.

Avoid this company at all costs.
Not once, but twice we've been told our order was out for delivery. On both occasions we received emails or text messages confirming it was on its way. We arranged our days around those promises, booked fitters, and waited in, only for the delivery to never arrive. 2 days of work wasted!!!
The communication has been shocking. Instead of honest updates, we've been given excuse after excuse and left to chase information ourselves. The complete lack of accountability and respect for customers' time is unbelievable.
This has cost us time, money, and unnecessary stress. If you can't deliver when you say you will, stop telling customers their order is out for delivery. Making the same mistake twice is simply unacceptable. Then to top it all of it finally gets delivered today by a single person then she proceeded to tell me that 2 very fit fit young lads got it on the wagon and it was now up to us to sort it, my husband has terminal cancer and cant lift anything heavy but nevertheless the lady and myself managed to get it in the garden.
I would never use this company again and certainly wouldn't recommend them to anyone. There are plenty of businesses out there that actually do what they promise.
Stay clear customer service was rude, blamed everyone else but themselves.

7 de julio de 2026
Opinión espontánea
Logotipo de Grass247

Respuesta de Grass247

Good morning,

Thank you for taking the time to highlight your concerns. We are sorry to hear that you were left feeling disappointed with our delivery service.

Our delivery timescales are provided in good faith, and the majority of orders are delivered within the estimated timeframe. However, we do not offer a guaranteed delivery service, as unforeseen circumstances, such as vehicle breakdowns or driver illness, can occasionally result in delays or missed deliveries.

As our estimated delivery dates are not advertised as guaranteed, on our website we advise all customers not to book fitters or installers until their order has been received and checked. This is to help prevent any unnecessary costs should an unexpected delay occur.

Our deliveries are made by a single driver and assistance may be required when unloading heavier items. As well as on our website, this information is also included in our dispatch emails and within our Terms and Conditions, a link to which is provided in your order confirmation.

On this occasion, we can see from the order details that your delivery was completed on the fifth day of the quoted 2–6 working day delivery timescale.

We understand how frustrating it can be when unexpected circumstances affect your plans, and we appreciate the inconvenience this may have caused. We continually review our delivery service and look for opportunities to improve.

A member of our Customer Care team will contact you to discuss your experience further and work towards a satisfactory resolution.

Kind regards,
Jenny
Grass247

Valorada con 5 estrellas sobre 5

Nice Grass

The delivery is nice and quick, we had no delays, the grass is soft and looks like real grass, it’s super easy to clean as well, you can also get free samples to decide which grass you prefer. All around a good company and good grass

22 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommended grass :-)

Great website and loved the samples.
Was happy with my choice and the quality too. Easy to lay and made a lovely change to my outside area.

2 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a problem with the delivery

Had a problem with the delivery , excellent customer service and was sorted out straight away , and added bonus the grass is very good quality
Would highly recommend

25 de junio de 2026
Opinión espontánea

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