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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was a bit apprehensive buying from a website which I haven't heard of before. Very pleasantly surprised with the quality and price of the bed and mattress I bought. The delivery drivers assembled... Ver más

Valorada con 5 estrellas sobre 5

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... Ver más

Valorada con 3 estrellas sobre 5

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... Ver más

Valorada con 3 estrellas sobre 5

Bed,mattress and headboard are fine. Received a text telling me my goods will be delivered on sat 26th of October. And that was it no approximate time no tracking number no nothing. Called, em... Ver más

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3,9

Muy bueno

TrustScore: 4 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(207)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

The whole process from ordering samples to any queries to ordering the bed and it's very prompt delivery has been first class.

The delivery team were incredible, the bed construction took a little longer than I imagined, but the end result a really beautiful and we'll made bed.

I would highly recommend Lorinzer and have to all I know.

Thank you and we'll done

29 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking customer service

Shocking customer service. Placed my order coming up to a month ago. Sent out over 2 weeks ago. Still got no date for delivery even after asking on various occasions. Massive barrier to communication between Lorinzer and delivery company.

26 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality product. Quick service

Easy website, ordered the bed Saturday, arrived on the Thursday and this is during COVID-19

The bed itself was self assemble. On my own tricky, but done and the quality is excellent.

Very happy!

26 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY

Received my bed .They forgot a piece of the bed, okay no problem they say they will deliver it tomorrow. But wait! It’s totally the wrong colour and it’s damaged to high Haven. Can I get hold of anyone.... no. Do I want my money back, YES!

18 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM HERE!!

One star is too generous for the level of customer service received. I’m still waiting for the bed I paid for - have had two delivery days given to me neither happened and now they won’t answer my calls or emails. DO NOT ORDER FROM HERE.

27 de marzo de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Lovely bed but customer service appalling

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions were extremely poor , so took 2.5 hours to assemble . As I say great product but customer service is appalling.

24 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

The bed

The bed, which I have has for over 2 months now is amazing quality. Great design , took about 40 mins to set it up with my dad. Was delivered on time with polite delivery men.quite impressed by the product and service.

8 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

A long wait but well worth it

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superbly made and looks simply gorgeous in my room, very happy customer, also my deliver driver was a little diamond, fitted my bed for me no hassle at all bless him, such a lovely guy can’t thank him enough I wish I had gotten his name so he can claim his praise

4 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good

Speedy delivery, amazing quality bed and the mattress is so comfortable (I selected an orthopaedic one) 👌🏻

4 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really nice and solid bed

Really nice and solid bed , easy to assemble and with loads of storage. I have to say i was very impressed with the service.I had good communications and updates and delivery itself was trouble free. Really pleased with my experience with this company.

2 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Genuinely the worst experience I have…

Genuinely the worst experience I have had with customer service. Ordered a bed and was given an estimated delivery of 5-10 working days.
A month later we have received the product. Communication is ridiculous, I phoned countless times throughout and received no answer. The only form of information I could get was through email, with vague replies and no reassurance.
When we finally received a delivery date and time slot (given late the night before they were planning on delivering) they didn’t show up and again no contract to tell us where our order was.
Would definitely not recommend buying from here. We have had nothing but unnecessary stress since doing so.

2 de marzo de 2020
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

We are very sorry for your experience. Please can you email us your order number and we shall have the matter looked into.
Period of February 2020 to almost end of may 2020 was the hardest for our logistics partner with 1st lockdown and numerous health and safety precautions and uncertainty. I hope you understand under the given circumstances we were unable to keep the service level that we maintain throughout.
Best regards
Lorinzer living

Valorada con 5 estrellas sobre 5

We bought 2 bed frames and mattresses…

We bought 2 bed frames and mattresses from lorinzer living. Easy to assemble , superb quality and very reasonably priced. Easy to deal with and good communication around delivery times. Highly recommend lorinzer living's products and services.

1 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was not disappointed at all !

Was not disappointed at all !! An amazing bed for a really good price. Arrived on time and was very well packed no damage whatsoever. Been getting compliments on my room because of the bed and so pleased to have bought it. Already looking at another one for my guest room now. Thank you Lorinzer Living.

1 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

We bought a storage bed

We bought a storage bed , it arrived when they said it would. Beautiful and very solid. Had it assemble in less than an hour. Had it for a few months now and it is still as new as the day it arrived.

1 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our new sleigh bed and mattress were…

Our new sleigh bed and mattress were delivered yesterday and we spent our first night in our bed.
The bed is extremely comfortable and was a perfect nights sleep. Great build bed , comfy mattress and well sturdy.

1 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldn't be happier

Couldn't be happier ! Prices were excellent and the bed is absolutely beautiful. The delivery was on time with polite delivery men. Was kept updated of their arrival so had made my arrangements accordingly. Bed looks solid and looks built to last.Definitely recommended by me.

1 de marzo de 2020
Opinión espontánea

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