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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was a bit apprehensive buying from a website which I haven't heard of before. Very pleasantly surprised with the quality and price of the bed and mattress I bought. The delivery drivers assembled... Ver más

Valorada con 5 estrellas sobre 5

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... Ver más

Valorada con 3 estrellas sobre 5

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... Ver más

Valorada con 3 estrellas sobre 5

Bed,mattress and headboard are fine. Received a text telling me my goods will be delivered on sat 26th of October. And that was it no approximate time no tracking number no nothing. Called, em... Ver más

Información sobre la empresa


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

207 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(207)

3 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Prompt!

Very good company, prompt with delivery and on time! Bed looks good...

21 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company , bed looks fantastic , delivery was on time. The assembly was pretty straight forward and quote easy. 5 stars all the way !!

20 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had my bed delivered today

Had my bed delivered today , have to say it was a quick delivery. Bed came with easy instructions manual. Overall a beautiful bed looks stunning in my room. Would definitely recommend this company to my friends and family.

10 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from purchase to…

Excellent service from purchase to delivery. Quick manufacture of my bed and regular updates from the courier company. Was delivered within the time frame and amazing quality. Money well spent.

1 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super happy with the bed

Super happy with the bed , it is as expected. It was easier with two of us to assemble the bed , would definitely be recommending them x

25 de septiembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unreliable

I've been emailing regarding an order and followed up with a call only to be told to message again which I did on top of reaching out on Facebook message, to no response. Beds may be affordable but it doesn't mean anything if company is unreachable.

And to be very clear, responding to a number of emails that have already been sent is most definitely in the company's control and it is not for a company to tell a customer not meeting such a basic expectation when you are a potential new customer warrants anything more than 1 star. When people are likely to part with hundreds of pounds they want to know they can easily get hold of the company in question. This site is called TRUSTpilot for a reason but of course the company doesn't deem it to be a 'big deal'.

25 de septiembre de 2019
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

Dear Naomi

We're are disappointed to have this review from yourself.
A one one star review for unable to reach our phone line is something not within our control and certainly not deserves a one star review.
As we have checked our database and have not had any form of contact from you , neither do we have any product order placed by yourself, if you have any queries and for some reason are not getting through to us please get in touch via email with your contact number and a member of customer services team shall get in touch with you soon.

Regards,
Gemma

Valorada con 5 estrellas sobre 5

Just received my grand Laguna bed

Just received my grand Laguna bed , really good quality material ! The assembly was really quick and easy with the instructions provided. Really satisfied with my purchase and will be buying from them again for my guest room.

23 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely delivery

Lovely delivery, excellent quality bed , cant fault them one bit ! Absolutely happy with my purchase and definitely would buy from them again.

22 de septiembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

loving my new bed!!!

Searched everywhere for the right bed!! Eventually found this website!! Ordered our bed, had a sticky patch as it said delivery was free but that was a mistake, they don’t deliver to where I live. Bit gutted but they delivered to Glasgow and I paid extra delivery. Our bed came couple weeks ago but we only unwrapped it and set it up last night. Wow!!! I’m in love with it! Our only issue was the two main pieces of wood that sit in the middle were missing but I have a handy husband and he made a couple for us!! The need looks stunning in our newly decorated room. Would def order more beds if they only could deliver, like lots of other companies, further north of Scotland. No real complaints other than what I said, hence 4 stars and not 5!!

15 de septiembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great product

Great product, but could have done with better customer service.
Thank you for the beautiful bed.

9 de septiembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Pleasant and efficient communication

Pleasant and efficient communication, fast and responsive customer care, however the end product is rather average.

6 de septiembre de 2019
Opinión espontánea
Logotipo de Lorinzerliving.com

Respuesta de Lorinzerliving.com

Dear Malin
We are grateful for your feedback and pleased that you enjoyed the ordering and customer service.
It is our ethos at lorinzer living to exceed customer expectations. We shall take your feedback and implement measures to further improve our products which are designer standard yet competitively priced.
We wish 2019 to be a great year for you!
Lorinzer Living
Customer care team

Valorada con 5 estrellas sobre 5

Great supplier

Great supplier, went above and beyond to ensure I got what I wanted and that it for into my loft! Thanks Lorinzer!!

3 de septiembre de 2019
Opinión espontánea

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