Richmond Motor Group Opiniones 

We have had a brilliant experience buying our new car with the amazing support and guidance from Nicola. Would highly recommend to others for a straight forward and enjoyable process.

Come in couple weeks ago to trade my car in for a new one at the Totton branch and Will and Delbir made every aspect of it run smoothly. Within 20 minutes of walking in I had a new car on route to the showroom to have a look at myself. These two men couldnt have done more for me. 100% recommend this garage and there employees.

A very good helpful service ,
Richmond are very friendly and professional, explaining everything from the start of the booking to picking your new car up.
Very happy.

Harry was a credit to the dealership. Very happy with every aspect of our new car purchase!!

Had a very nice surprise walking into Richmond MG showroom. So many great cars I chose th Zs trophy hybrid + with the help of Marius a very friendly professional member of staff nothing was too much. The car was delivered earlier than expected which was a great surprise. Thank you so much Marius for making it such wonderful experience

Friendly efficient service.

Harry, was really easy to talk to and listened to our wish list. Thank you Harry, for helping us with our new car sale and making it so easy.

A Truly Outstanding Car-Buying Experience – Exceptional Service from Mr Marius Mocus and Ms Sheila Fernandes!

My experience purchasing the brand-new 2026 MG S9 PHEV from MG Richmond Guildford was fantastic, largely thanks to two outstanding members of the team: Mr. Marius Mocus (Senior Sales Executive) and Ms. Sheila Fernandes (Transaction Manager).

From the initial booking process to the final vehicle handover, both demonstrated exceptional customer service, professionalism, and a genuine commitment to customer satisfaction.

Marius Mocus – Transparent, Professional and Customer-Focused

Marius was excellent throughout the purchase process. His communication was consistently clear and transparent, and he ensured that I was fully informed at every stage. He took the time to understand my needs and expectations and worked hard to ensure that everything was handled accordingly.

One particularly appreciated aspect was his proactive communication regarding the logistics and customs delay caused by the increased import of this brand-new model. He explained the situation in advance, managed expectations honestly, and ensured there were no unnecessary surprises. His efficient handling of the process, attention to detail, and commitment to keeping me happy made a real difference.

He also provided all the relevant purchase paperwork and took the time to help me get familiar with my new car, including fine-tuning the infotainment system before I left the showroom. This level of personal attention made the handover much more reassuring and enjoyable.

Sheila Fernandes – Excellent Coordination and a Memorable Delivery

Sheila was equally impressive. She responded to my emails promptly and ensured that all the necessary arrangements were made for delivery at the promised time. She was friendly, approachable, supportive, and highly efficient throughout.

What made the experience even more special was her willingness to accommodate my request for a colourful and memorable vehicle delivery. She made all the arrangements and was personally present throughout the handover, carefully ensuring that nothing was missed. Her involvement and attention to every detail made the delivery feel genuinely special rather than just another vehicle collection.

Overall Experience

Marius and Sheila complement each other brilliantly. Marius ensured a transparent, well-managed purchase process, while Sheila coordinated a smooth and memorable delivery. Their teamwork, responsiveness, and customer-first attitude reflect the kind of service every customer hopes to receive when purchasing a new car.

A brand-new car is a significant purchase, and the experience surrounding it matters just as much as the vehicle itself. These two professionals made me & my family feel valued, informed, and well looked after from beginning to end.

I wholeheartedly recommend MG Richmond Guildford, particularly Marius Mocus and Sheila Fernandes, for their exceptional customer support and effective communication. They are a real asset to the dealership, and their efforts deserve sincere recognition.

Thank you, Marius and Sheila, for making my new MG S9 PHEV purchase such a positive and memorable experience!

A well-deserved five-star rating. Highly recommended!

Marius was a credit to the company.
He made the whole process of getting a mobility car so easy.
If we didn't understand anything he would take his time and explain it to us.
If all salesman are this curtious and knowledgeable.
Well-done Richmond motors.

I had a genuinely excellent experience with Marius at Richmond Motor Group.
From the very first approach, he was clear, patient, and informative — no pressure, no sales tricks, just honest guidance and a professional attitude.

He answered every question quickly and in detail, helped me understand the options, and worked hard to secure a competitive deal that actually matched my real needs.
What I appreciated most is that he was transparent throughout the whole process and made everything straightforward. It’s rare these days to meet a salesperson who combines efficiency, courtesy, and genuine care for the customer.

If you are looking for someone reliable who makes you feel confident in your purchase, Marius is definitely the person to speak to.
Highly recommended.

very kind and helpful man...a very smoth transition. explaining everything for me

Nicola was helpful and fun. She was kind and responsive, calling us on her day off to ensure the sale went through on time.

Absolutely appalling customer service.

I purchased a second-hand 2025 MG S5 EV (not from Richmond MG) and, after just one month, experienced the well-known infotainment fault that leaves the radio stuck on a single station. This started in mid-July.

As Richmond MG Portsmouth was my local dealership, I contacted them to arrange an appointment. Availability was difficult, particularly as I needed a courtesy car. My initial appointment was pushed back by two weeks for no apparent reason, and I was eventually booked in for mid-September.

I arrived at 8am to drop off my car, only to be told that it had been booked into Guildford rather than Portsmouth and that they could not look at it. The customer service assistant was incredibly rude, adopted a very clear “not my fault” attitude and offered absolutely no apology for their mistake.

My car was then booked in for the following week. I made it very clear that I required a courtesy car. I arrived for my appointment, the car was booked in and I had paid for the courtesy car insurance, only to be told that they could not find the keys to the courtesy car. No alternative vehicle was provided, leaving me stranded at the dealership and making me late for work.

I was subsequently advised that my car needed a replacement radio module. When I asked how long this would take, I was told they could not say, but when I specifically asked whether it could take a month, I was reassured that it definitely would not take that long.

A month later, I am still waiting.

I have sent numerous emails, made numerous telephone calls (which go unanswered) and submitted a formal complaint. Despite all of this, I have received absolutely nothing in response. Not even an acknowledgement of my complaint.

The original fault is frustrating enough, but the complete lack of communication, accountability and basic customer service has made the experience considerably worse. Mistakes happen, but the way a business handles them says everything about its attitude towards its customers.

Richmond Motor Group, please do not respond with your standard “we’re sorry to hear about your experience” message telling me to contact customer services. I HAVE ALREADY DONE THAT, REPEATEDLY.

Please respond to the correspondence and formal complaint I have already submitted and provide a meaningful update on when my car will be repaired.

An extremely disappointing experience, and certainly not the level of customer service I would expect from an MG dealership.

Took our Cyberster in for a routine software update and service - After multiple back and forths with them changing the booked date in the system and having to call and clarify multiple times the vehicle was finally serviced. However, the service itself did not resolve the software update because they required 'approval' so will need to be brought in again, they also caused an issue with the 12v battery. Following the service the car would go flat and despite driving to bring it back up to charge it would almost immediately die again. This has rendered the car useless, requiring a jump start every time it is to be used, in addition to the inability to charge the car - As once the vehicle powers down the alarm will go off and it dies. The car has been running smoothly until their service, and now they are almost impossible to get hold of, offering dates weeks in advance. Awful service and aftercare experience.

The whole experience of buying a newer car from the Management and staff especially Will ,was extremely stress free and Will could not have been more helpful with the whole process.

I had a fantastic experience purchasing a new car at Hyundai Guildford, all down to the excellent service from Elliott Falkner. He was professional, helpful and clear in explaining the different models and financial options available. His communication made Hyundai standout from other manufacturers I looked into - he engaged with me politely and showed a genuine interest in helping me find the right vehicle. My new car is brilliant and I'm extremely pleased with the whole process - I'd definitely recommend Hyundai and Elliott specifically, thanks!

The Richmond Motor Group were extremely helpful and the sales person (Marius) was amazing. He helped us with the criteria for a new car . He also worked out the appropriate finance for us and we had a drive in a similar car, to the one that we had chosen.

Zander made my whole purchase experience a seamless process. From sending me a video from initial enquiry to following up with a couple minor technical issues and administrative paperwork, he has made my purchase enjoyable and most importantly made me feel valued. For me when someone promises to call back and then does not or chooses to ignore my email, that is a total disregard for basic courtesy. Zander has always responded promptly and followed up on the items he said he would. I have purchased 6 cars from main dealerships and some of the Sales Executives I have had the displeasure of dealing with is unbearable. Zander is a true credit to your company and I believe he stands to have a long and successful career in the Sales industry. Well Done.

Will the salesman was great, so to was Danny the paint man, as we'd seen him a week earlier, he cut to the chase.

OP has been absolutely amazing looked after us so well amazing customer service!