Richmond Motor Group Opiniones 

I purchased my car from MG Richmond Botley in July and wanted to share my experience of both the sales and aftersales process.

Following the purchase, I experienced a few issues that required attention. These included ongoing service reminder notifications despite the vehicle having recently been serviced, as well as a concern regarding a visible marking on the front bumper. While it was frustrating to have to return to the dealership to address these matters, I was pleased that each issue was investigated and resolved.

The service team took the time to inspect the vehicle and explain a number of the points I had raised. The service reminder issue was reset and corrected, and the bumper concern was reviewed and subsequently dealt with. Although communication between departments could have been more proactive at times, the dealership did ultimately take ownership of the concerns and worked towards a satisfactory resolution.

Buying a car is a significant purchase, and naturally customers expect support after the sale. While my experience was not without some challenges, I appreciate the efforts made by the team to address the issues raised and bring them to a conclusion.

Overall, I am pleased that the concerns were resolved and would like to thank the staff involved for their assistance. There is an opportunity to further improve communication throughout the aftersales process, but my experience ended on a positive note, with the dealership taking the necessary steps to put things right.

Thank you Thomas for his excellent customer service. The car he found was perfect for what I need and pricing was competitive. We liked Thomas’ relaxed approach and would definitely be back to Hyundai when it’s time for an upgrade.

Nic was really personable, helpful and keen to answers all our questions. Excellent customer service, much appreciated!

Went here for a Motability vehicle. Ben was brilliant all the way through from ordering to delivery and kept us "in the loop" all the time. First class experience

Very good Service very helpful and would definitely come back again 😊😊😊

Both communications face to face and by email were informative. My two visits were productive. Booking the car for a test drive went smoothly. Zander Knox was polite and helpful. I drove away happy with my purchase.

Nic Martin exceptional salesman, very informative and patient made our whole experience very pleasurable, and love our new car. Highly recommend, from a friendly welcoming receptionist to Nic showing us all the features and making sure we were happy before driving away 10* customer service.

Harry was excellent. Did a great job finding a car to the spec we gave him. Explained everything clearly and we got a great deal.

Worst car-buying experience – Richmond Hyundai Portsmouth

Absolutely terrible experience. I purchased a Hyundai Tucson PHEV expecting a properly inspected, reliable vehicle, but discovered multiple defects, including malfunctioning blind spot sensors, electrical issues, bodywork misalignment and a faulty brake light.

The dealership took the car back for repairs but returned it with only the brake light fixed. The other issues remain unresolved.

The most disappointing part is the lack of a proper resolution despite raising serious concerns about the vehicle's safety systems. For a Hyundai Approved Used dealership, this level of service is simply unacceptable.

I deeply regret buying from this dealership. I am now having to escalate my complaint to Hyundai UK. Based on my experience, I would strongly advise others to be extremely cautious before purchasing from Richmond Hyundai Portsmouth.

We had a brilliant experience at MG with Ned. He was very approachable and friendly. Informative of the whole process and walked us through everything very well. Buying a brand new car is a big deal financially and we felt at ease the whole way through. He was very respectful of our budget and really helped get us to where we needed to be. If you are looking at visiting MG,seek out Ned if you can
Thank you Ned, I'm really enjoying my new EV!

RICHMOND BOGNOR.Brought a new Cherry Tirgo 7 in June 26.
From the 2nd week had upto 6 faults with the car. Drove to dealership and spoke to them. Totally not interested at the time. Booked the car in and faults found. Was told car needs a software update by need to get software from China!!. No courtesy car for 4 weeks. Car went back in was there for 5 weeks and no call to say what was going on. Spoke to dealership and was informed they forgot the car was in the back compound. Service manager took over the case and after 5 days was told the faults were found but still cannot be sorted. But if come up again bring it in.
Staff are totally a waste of time also lie and con customers. AVOID RICHMOND BOGNOR UNLESS YOU WANT TO BE TAKEN ON AND STILL HAVE ISSUES. Now October still faults and now another fault total 7 faults now.
They dont even get back to when putting in a official complaint. AVOID THEM!!!!!!!

Oliver was great, very helpful, knowledgeable and made the purchase straightforward

The sales experience was very good as is reflected in many of the reviews posted. However, my car has now developed a fault that means I am unable to reliably open, lock or start the car. The earliest date available for the car to be seen is December. No appreciation at all that I have a car that I cannot use. When asked who I could escalate this to I was told there is no escalation process and that there is nothing they can do. Apparently the delay is due to closing another branch and they receive at last one to two calls a day with the same issue. Absolutely shocking after care. Avoid at all costs.

Ben provided an excellent service when buying my car.

After two months of booking our MG for warranty problems and booking a courtesy car we were told that no courtesy car was available!
We then hadn't to rebook for another 2 weeks time. Very poor service.

Dan made our experience enjoyable and kept me informed of every step of the process.

He also took the time to show me all the instruments in the car and gave me the opportunity to test drive the car.

I would definitely use MG again.

Treated like a valuable customer throughout. Sorted my private plate issue.

Elliot dealt with my recent purchase and was professional from start to finish. Very helpful - nothing was too much trouble and felt he got me the best deal possible.

The team at Hyundai Guildford were all excellent and so very helpful from start to finish in the purchasing of a new car. Elliott Falkner in particular was very patient, and answered all my questions. I was extremely happy with all his help too. They did a very good deal, and weren’t pushy by any means and not under any pressure - which I feel is important to mention. And I felt the service we had was very personal, and you felt they were trying to get the best that suits us. It was a real pleasure to deal with Elliott. I 100% recommend anyone who wishes to purchase a car to go the them. Thank you so much Elliott.
Sarah M

Sam Borrett made purchasing our new car very easy and he was helpful every time I rang with a query. I would recommend using Sam if purchasing a car