Vinyl Flooring UK Opiniones 

Good communication and delivery time. However delivery was shocking. Advised with a neighbour, as requested, but it was actually left at our front door in the rain

Called customer services before placing my order, who said delivery would be 5 working days maximum. Placed and paid for order first thing Monday morning and booked fitter for Saturday morning. No sign of delivery on Friday nor any tracking or updates, just random emails stating they have received my order, taken my payment, and nothing else. Finally had update on Friday afternoon stating delivery would definitely be today (Monday 16/02/2026). Called DX to confirm a timescale only to be told that that my order would not be delivered today but tomorrow. Had I not called I would have been none the wiser, I took the day off work on both Friday and Monday for nothing and wasted my time and annual leave. Now received an email stating order will come tomorrow "at my request!!". Absolutely appalling, disgraceful, dishonest & unprofessional behaviour. Will not be ordering from this company again.

Very good quality, quick delivery and kept me updated on tracking etc, will use again.
Order #V0032418

Good selection of flooring and easy to use website. The most reasonably priced outlet for the style of flooring that I chose. Delivery was quick and efficient. I’m very happy with my new bathroom floor.

Really good ordering system and super fast delivery. I haven't out the flooring down yet but it looks gorgeous

Excellent service and product. Also really good customer service .

Good website easy to use, good stock, good selection, good availability, good communication, good delivery.

Order #V0031793 : Great choice, good quality, good price flooring. Fantastic company to deal with.

Bought some vinyl for a small change to a downstairs W.C great quality and arrived fast.

Super fast delivery! Will definitely be ordering again when any flooring is needed.

Order number v0031561

Really pleased with the service received. The product was exactly as described in the article. We received within the time period and was very well packaged. Very pleased.
Order #V0031159

I've brought a product a year ago and asked to cancel and I have never received my refund.
Klarna blames Vynil Flooring and they blame Klarna and guess who end up being charged? Me.

We ordered our flooring a few weeks back We have laid it this week and realized we had ordered less than we should have. I went back online to order one more box but it had been discontinued. I had to order a similar colour. After I ordered I thought I would email to ask if they had one spare box of our original left by any chance. They emailed me today saying they did have some and they gladly changed my order so they are sending the original flooring to me. Excellent service. Nearly all the floor is down and looks brilliant. They went out of their way to help me.

Order no. VF200016691

I purchased vinyl for my hallway and conservatory. Within a couple of months I noticed the vinyl had become dull and discoloured no matter how much I cleaned and scrubbed it, it still looked terrible. The section by the front door yellowed and there were areas of bright pink and yellow marks appearing. As the majority of the vinyl is white the discolouration was obvious all over not just the yellowing by the door. I contacted customer services attached photos and videos to show how poor it looked. Their response was they only accept returns within 30 days despite advertising warranties on their products and them being durable and easy maintenance. I shared that I would be pulling up the vinyl as it looks so bad and they welcomed me purchasing more vinyl from them to replace it!! Obviously I would not purchase from them again and felt a review was appropriate to warn others.

Update and response to recent reply from Vinyl Flooring UK.

It is unfortunate in your response to my review that you have completely bypassed the fact that the vinyl I purchased is very poor and not as advertised.
I did respond via email and sent you photos and videos and I had no response. This is why I sent it through to you again at the beginning of October. Your response was that you do not accept returns after 30 days.
I am sure most people who purchased new flooring for their home do not expect to have to replace it within a few months. You advertised several years warranty and that your vinyl is durable and easy maintenance which it is not.
You are trying to place blame on me about correspondence rather than the fact that this flooring is appalling and it is not fit for purpose. Due to this it will cost me a lot of money to replace it.
Your overall response is the warranty does not cover anything!

I’m really pleased with my experience ordering from this company. I paid a very good price for some vinyl flooring which was marked as ‘clearance’. After checking many other sites, they were by-far the cheapest. It arrived very quickly, with a message sent on dispatch to inform me of the courier and date of delivery. We fitted the flooring this evening and the quality is excellent. Thanks so much. (Please note: my ‘date of experience’ is my order date).

Absolutely shocking customer service. Do not care about their customers. No communication. Late goods. Rude staff. Ended up cancelling my order after waiting over 3 weeks for a small cut of vinyl. Will never use again. AVOID AT ALL COSTS!!

Excellent flooring fast shipping reasonable value too and also very easy to contact.

Excellent customer Service and great vinyl love it. flooringOrder #VF100026116

Needed some extra vinyl to match what was in our bathroom. Found an almost identical pattern on this site. The customer service was great: received emails from both the store and the delivery couriers to be able to tack the flooring. Delivered within a week of order being placed. A good experience.