I bought my wife a balloon ride last year and when we went to book there was no availability. I emailed to explain this and received a reply from Lizzie M within 30 minutes, explaining that normally t... Ver más
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Consulta las opiniones de los clientes
I'm incredibly grateful to Lizzy for all her amazing help, kindness and compassion. She went above and beyond to help me with an expired voucher. I didn't know what to expect when I've emailed,... Ver más
I have just booked to see SIX with four others, and due to some health problems I find online booking quite difficult. I e-mailed Wonder Days to explain and received a lovely e-mail back from Jes... Ver más
La empresa ha respondido
I had to contact Wonder Days on a Monday early because on the previous Saturday I had ordered aand paid for a birthday gift voucher for my grandson but soon after placing the order I found that he ha... Ver más
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Información sobre la empresa
Escrito por la empresa
WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!
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Great Customer Service
Lizzie was a great help to me when I had a slight issue with a voucher extension. Very efficient and very easy.
Would recommend.
Great customer service.

Respuesta de WonderDays
Lizzies customer service was superb
Lizzies customer service was superb, she showed me step by step how to book and what to press, absolutely fantastic

Respuesta de WonderDays
Beyond Efficient.
I sent a request early this morning asking for a replacement voucher to be sent to my son. Lizzie replied quickly and had already sent him the voucher.
Very quick, very helpful, very efficient.

Respuesta de WonderDays
Expert and friendly service from Lizzie
I bought six vouchers for my adult children and their kids last xmas, and from the beginning I was confused. I thought the tickets expired on xmas, I misunderstood the voucher. Lizzie very kindly clarified the problem without a fuss - very straightfoward and friendly. But then my childrne didn't find the time to use them this year, and I worried the vouchers would be wasted. Lizzie again calmed me, and explained I could extend their validity for another year on your site. This was good news, but I could not figure out how to do this online. AGAIN Lizzie came to the rescue. I am so grateful for her help, and cannot commend her highly enough for being efficient and kind.

Respuesta de WonderDays
We’ve genuinely loved using WonderDays…
We’ve genuinely loved using WonderDays for our in-house incentives and employee rewards, as well as for supporting the charities and causes that are important to us.
I have also used them for personal gifts.
Abi was so helpful and made the whole thing easy, we have had such a positive experience and would highly recommend.

Respuesta de WonderDays
Fantastic Morning Out
It was really fun, informative and very enjoyable. The birds were well kept and cared for and the falconer was excellent.

Respuesta de WonderDays
Outstanding customer service from Lizzie
We received a gift voucher for a gelato experience. I contacted Lizzie when my attempts to book direct with the provider failed. In contrast to the experience provider Lizzie responded immediately and took the matter up with the business. She also offered to increase the voucher value to compensate for the poor service. Within days of her involvement the experience was booked and we had a great time. To apologise for the delay, the gelato business gave us extra tubs of ice cream to take away and were the only two there - so were very satisfied how things turned out. Lizzie’s customer service was outstanding.

Respuesta de WonderDays
Fabulous gift
My daughter bought us a voucher for Christmas. It was easy to redeem, great choice of shows and we had a wonderful time in London.

Respuesta de WonderDays
Such a fabulous and friendly service…
Such a fabulous and friendly service from Lizzie (and Philip) at Wonder Days. We needed to split our voucher and they made that so easy and replied to everything straight away. Thank you so much.

Respuesta de WonderDays
Lizzie was extremely helpful
Lizzie was extremely helpful and considerate. She kindly extended the date on a voucher I’d purchased so I could fit it in with my schedule.

Respuesta de WonderDays
Lizzie was fantastic.
Lizzie was fantastic.
I sent an email this morning & was responded to within the hour, Lizzie was very helpful & answered my question.
Thank you so much Lizzie.
Cannot wait to see my Grandson's face :-)

Respuesta de WonderDays
Great customer service
Great customer service, Lizzie was very helpful.

Respuesta de WonderDays
WonderDay's Customer Support
This review is purely for WonderDay's customer service as the voucher has not yet been redeemed.
In short, I paid for 24/48 delivery on the voucher pack - the courier reported an issue at their depot and, to date, the voucher pack has still not been found/delivered. I contact WD's customer support and received a prompt response from Lizzie, who was quick to arrange the re-sending of the voucher pack and also refunded the extra cost I paid for fast delivery of my original order - without prompting too!
So, kudos to WD customer support, and in particular, Lizzie - great job!

Respuesta de WonderDays
Great time on the canal
My daughter bought me this experience for my birthday as a surprise. She knows we don’t like to travel far so getting on the barge in burscough, a half hour drive away, was perfect for us. We had no idea what to expect so we were pleasantly surprised with the great set up. The weather was perfect and the afternoon tea was provided by the pub, which had clearly all been freshly made. The chap in charge of the barge was friendly and chatty and we were soon on our was with a complimentary glass of wine, which was great coz I love a freebie. The sail down the canal was stunning, passing other barges and seeing some lovely gardens from the houses leading down to the canal. All in all a great couple of hours out and would defo do it again and would highly recommend.

Respuesta de WonderDays
Lizzie from customer service was a joy…
Lizzie from customer service was a joy to deal with. Efficient, personable and friendly

Respuesta de WonderDays
Lizzy M is a legend!
Amazing customer service from Lizzie M! I had a issue with the expiry date on the voucher - something I had overlooked. I emailed and communicated with Lizzy M she was absolutely fantastic, she was so warm, friendly and efficient. She sorted out my issue and I can't thank her enough. Lizzy M is a legend. One of the nicest customer service I have ever received. Thank you Lizzy!

Respuesta de WonderDays
Her understanding
After realising our voucher was about to run out I sent an email to WonderDays (expecting to be told.. ‘sorry, you either book it or loose it’)..but not the case today..a lovely lady named Lizzie went above & beyond to make sure our Christmas gift off our daughter would still be available.. so, after realising the original voucher to ‘The Wheel in London’ was no longer available she changed it and also extended it to suit our needs. We can’t thank Lizzie enough for her patience, understanding and kindness throughout this experience and is a credit to her employers.

Respuesta de WonderDays
Most Impressed
I was very impressed with the efficiency and personal attention paid to redeeming my WonderDays voucher.
Jess was very swift and helpful in her handling of the redemption, making sure we will have the very best experience. Highly recommended.

Respuesta de WonderDays
Thank you to Lizzie from Wonder Days
Thank you to Lizzie from Wonder Days, for all your help. I really look forward to my experience.

Respuesta de WonderDays
#bemoreLizzieM
I had bought a voucher for a Junior Driving Experience and then realised that the nearest site to me was over 80 miles away! (This was completely my fault for not double-checking)
Lizzie M in customer service went above and beyond to help me chose a different experience and exchange my voucher, ensuring that the experience I chose operated from a site a lot closer to me.
Oh if only all customer service departments had ladies like Lizzie M! Superb assistance and a credit to WonderDays - thank you!
#bemoreLizzieM

Respuesta de WonderDays
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