Your Local Opiniones 

4206
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been having my windows cleaned by Your Local for some time now, and I am very happy with the service. I always receive a reminder text message the day before cleaning, and my invoice is also al... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Signed up via a salesman at the door. But wanted to delay first clean until October. Did this online, but after 5 days nobody contacted me. So I cancelled my account. Today I have just received a mess... Ver más

Valorada con 5 estrellas sobre 5

The recent weather had taken a toll on my front door, after Josh had finished cleaning yesterday, both my door and windows are now clean and sparkling again.

Valorada con 1 estrellas sobre 5

Got signed up for window cleaning service for front and back of house by salesman at the door. First clean was great after that the next clean got cancelled was only notified at the end of the day whe... Ver más

Información sobre la empresa

  1. Servicio de limpieza de ventanas

Escrito por la empresa

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Información de contacto

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3,5

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(4206)

1807 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have my windows cleaned once a month…

I have my windows cleaned once a month by Joshua he does a really good job and is very pleasant and polite and does a really good job

19 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear about your consistent positive experience with our window cleaning service. We appreciate you highlighting the excellent work and pleasant demeanor of our team member.

Valorada con 1 estrellas sobre 5

Unreliable

The cleaning, when it happens is of a reasonable standard, the issue is reliabilty - I've had texts 2 weeks running to advise they'll be cleaning my windows but no one showed up either time and this week they took payment for it.

I've contacted Customer Services for a refund and to cancel.
The person I spoke to couldn't give me any explanation as to who confirms payments are ok to be taken, they just seem to assume windows will have been cleaned.

Incidently, 10 days for a refund!

19 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Sharon, We are truly sorry to hear about the issues you've experienced with our service reliability and the subsequent billing. It's completely understandable that you're frustrated when services are missed and payments are processed. We sincerely apologize for the inconvenience and the difficulty you faced when trying to resolve this with our customer service team.

Valorada con 1 estrellas sobre 5

told this company i didnt want there…

told this company i didnt want there service day after i signed up they still keep taking £15 when havent had windows cleaned out of my bank they never ans phone or emails 😡 trying to block on bank app now so they dont keep takin money not good service be carefull

18 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Jane, We are concerned to hear about the issues you've experienced with our service and billing. If you could please call us o 0333 000 2012 we will look into this immediately and we appreciate you bringing this to our attention.

Valorada con 2 estrellas sobre 5

First time they showed up

First time they showed up, all went well. Second time. They cleaned half (only the front) of the house and still didnt do one panel of a window... and they left my side gate open. lazy workmanship.

Edit: I tried to call the number and it goes to a mobile voicemail. I have emailed customer service and am awaiting a response.

19 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Thank you for your feedback Stuart. We are concerned to hear about the incomplete cleaning and the open gate. Please give us a call on 0333 000 2012 as we would like to look into this further and arrange a re clean for you.
Many Thanks

Valorada con 5 estrellas sobre 5

Josh has been great

Josh has been great, always on time and does a great job ☺️

18 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you consistently receive such great service! Thank you for sharing your positive feedback with us.

Valorada con 1 estrellas sobre 5

Not worth it for all the chaos in the payments/ cancelling subscriptions. Do not recommend

The cleaning itself was standard, I did notice dirty marks/ water marks on the window after a clean but nothing major (this is probably due to them using a pole brush instead of a proper ladders and squeegee eg)

The main reason for the 2* is the chaos and struggle it is to communicate/ cancel the cleans/ stop their service. Due to this - I will not use this company again.

I have cancelled the service in June 2026, and now received an email/ text stating the window cleaner has cleaned by windows and they need payment (I have moved out, which they already known hence the cancellation).

Previously, when I first cancelled the window cleaner, no-body got back to me for a while and in that time, a window cleaner came out to clean the windows (we had moved out so was not happy I had to pay for this). It is not until after this, where somebody got back to me and agreed to cancel our subscription.

After the cancellation, I had received NUMEROUS emails and texts stating I owe money for a clean and for myself to pay it - I had to (again) chase this up, it was an error in the system and had duplicated the error messages to myself.

Prior to this, our direct debit was cancelled for unknown reasons therefore, we had a back log of payments due, once paid off, I was still receiving text messages multiple times a day to pay these - again I had to chase this up.

To summarise, I would not recommend this service and do not think it is worth all this hassle. I will not be returning.

18 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Alexandra, We appreciate you taking the time to share your detailed feedback. We are truly concerned to learn about the significant difficulties you encountered with our communication and service cancellation processes, especially regarding the charges after you had moved. We understand how frustrating it must have been to repeatedly chase up issues with cancellations, payments, and erroneous messages. We are actively reviewing our internal procedures for managing cancellations and billing to prevent such occurrences for our customers in the future. Your comments about the window cleaning quality, specifically the marks, are also noted as we continuously work to improve our service delivery. We value your input as it helps us identify areas for crucial improvement.

Valorada con 5 estrellas sobre 5

Brilliant!

The process for this was so simple and easy to do online. Our first cleaned happened to be whilst we were away on holiday and Joshua was really helpful and accommodating. He let us know when he was nearby and we could arrange with him to access the property. The windows were really clean, even a week later we could still see the difference, the window sills all look great too. Really good service, communication and value for money!

11 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are so pleased to read your wonderful feedback! It's fantastic to know that our online process was simple for you and that our team member was helpful during your holiday. We are delighted that your windows looked great and that you were happy with our service, communication, and value. We truly appreciate you sharing your positive experience with us.

Valorada con 5 estrellas sobre 5

Joshua arrived early in the morning and…

Joshua arrived early in the morning and did another excellent job cleaning the windows

14 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that your windows are sparkling and that our service was excellent. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Great job on the windows

Great job on the windows. Joshua is fabulous with our nervy dogs too!

14 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so happy to hear that your windows look great and that you had such a positive experience with our service, especially with your dogs! Thank you for your kind feedback.

Valorada con 1 estrellas sobre 5

Absolute disgusting company

Absolute disgusting company! I have told them I don’t want their service anymore and they confirmed they’d cancelled my account. I have been charged twice for a service I have never received. I wouldn’t recommend them to anyone. Even when they did clean my windows they only did half of the house and left them still dirty. I don’t know how they’re still trading.

14 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good afternoon Liam, We are truly sorry to hear about your frustrating experience. We understand your concerns regarding the billing issues and the quality of our service. We are committed to resolving these issues and improving our services. If you could please contact us on 0333 000 2012 we will look into this immediately for you.
Many thanks

Valorada con 5 estrellas sobre 5

Josh is very friendly and professional

Josh is very friendly and professional, he always does an excellent job.

14 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear that you consistently have such a positive experience with our team member! We appreciate you taking the time to share your feedback about their professionalism and the excellent job they do.

Valorada con 5 estrellas sobre 5

Great service

Joshua a great window cleaner. He always ring ahead of arriving , which is great . Hes a pleasant guy . Highly recommend

14 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear that you're so happy with the window cleaning service and appreciate the technician's pleasant demeanor. We're also glad to know that the pre-arrival call is helpful.

Valorada con 5 estrellas sobre 5

Josh always very friendly

Josh always very friendly

14 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so glad to hear that our team member consistently provides a friendly experience for you. We appreciate your kind words.

Valorada con 1 estrellas sobre 5

Wouldn’t recommend.

I worked for this company for six months, and unfortunately, I can say it was one of the worst employment experiences I have had.

At the beginning, a number of promises were made regarding what the company could offer and the level of support that would be provided. In my experience, the reality was very different. The support and organisation I was led to expect simply were not there.

One of the biggest problems was the management of workloads. The number of jobs assigned could be unrealistic for a single working day, yet employees could still be criticised for not completing everything. This was particularly frustrating because the system regularly contained duplicated, previously completed, or cancelled jobs.

For example, I could complete a property on a Monday, only for the same job to reappear on my list on Wednesday. Naturally, I would not return and carry out the same work again unnecessarily, yet removing or cancelling the duplicate could then be treated as evidence that I had “skipped” or failed to complete a job.

The same issue occurred with customers who had cancelled. I would report that a customer had cancelled, but the property could appear on my list again the following day. I would report it again, only for the same thing to continue happening. In one instance, this continued for approximately seven weeks and had still not been properly resolved by the time I left.

There were also duplicated jobs appearing on the system. I was not prepared to carry out unnecessary duplicate work or potentially charge a homeowner twice because of an administrative or system error. Nevertheless, these duplicated entries could contribute to the impression that work had not been completed, despite the legitimate job already having been done.

What made these issues particularly difficult was that they were communicated to the company. Management was informed about completed jobs reappearing, cancellations being repeatedly reassigned, duplicate entries and unrealistic workloads. In my experience, however, these concerns were not properly acknowledged or resolved. Employees could then be criticised for problems that appeared to originate from the company’s own systems and organisation.

This is ultimately why I believe the operation is very poorly managed. There appeared to be a significant disconnect between the expectations placed on workers and the practical reality of completing the work in the field.

After I raised criticism about these issues, my contract was ultimately terminated. From my perspective, this reinforced my concerns about how constructive criticism and feedback are handled within the company.

Based solely on my own six-month experience, I would advise anyone considering working for this company to proceed with caution. Clear communication, realistic workloads, accurate job allocation and management that listens to legitimate operational concerns are fundamental to a functioning workplace. Unfortunately, those were areas in which my experience fell considerably short.

I can only speak from my personal experience, but I did not feel that I could place confidence in the management or feel secure in my position, and that is not an environment I would personally recommend.

4 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute scam

Absolute scam. I signed up, I had a text to say my windows would be cleaned the next day. The next day the money was taking from my account and I reciebed a receipt however no one cleaned my windows. I called the customer services who promised me they would send someone out early the week after and it would be a free clean. How can it be a free clean when I had already paid. Anyways no one come, and now I am being ignored ive had to start a charge back through my bank for my money back avoid at all costs

7 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Laura, We sincerely regret the issues you experienced with your recent service and the subsequent lack of resolution. We understand your frustration regarding the payment and the unfulfilled cleaning.
If you could please give us a call back on 0333 000 2012 with your details we will look into this immediately for you.
Many Thanks

Valorada con 5 estrellas sobre 5

Joshua messaged early to let me know a…

Joshua messaged early to let me know a 2 hour window(no pun intended) that he'd arrive to clean my windows.... most operators just leave you sat in waiting . Arrived when said and cleaned windows ..no complaints

11 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so glad to hear that our communication regarding the arrival window was helpful and that our service met your expectations. We appreciate you taking the time to share your positive experience with us!

Valorada con 5 estrellas sobre 5

Amazing service by Ash

Amazing service by Ash. He was so good even with disruption from my son. He was patient and professional.

Above and beyond my exceptions. Windows and Doors all clean and beautiful.

I definitely am so pleased.

13 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so happy to hear about your wonderful experience! It's fantastic to know that the service exceeded your expectations, and that the windows and doors are now clean and beautiful. We truly appreciate your kind words.

Valorada con 5 estrellas sobre 5

Customer communications

Excellent window cleaning service. Joshua conducts himself professionally at all times, consistently delivers outstanding work, and ensures clear communication regarding the scope of his services.

13 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear about your excellent experience! It's wonderful to know that our team consistently delivers outstanding work and maintains clear communication. Thank you for your kind feedback!

Valorada con 5 estrellas sobre 5

Joshua is the only reason I am giving…

Joshua is the only reason I am giving this company a high review. He was so friendly and did a great job. But the company is not great to deal with. I think this lad is keeping them open to be fair.
I signed on in May and never got contacted or cleaned. I rang the company many times and no answer..sent texts and emails and no response for months. Suddenly in August I got a text they were coming. Again tried to call and text back and no response. Joshua rang me and hour before to tell me he was on his way. He gave me the clean free of charge and apologised, but the company never contacted me still. Funny enough they answered my call after he left. Well Joshua doesn't normally do the Wigan round, he was filling in, so I'm not sure about keeping the service. But well done Joshua. You deserve a medal.

12 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Dawn, we sincerely appreciate you taking the time to share your detailed feedback. We are truly sorry to learn about the significant communication issues and delays you experienced, which clearly fell short of our service standards. We are, however, very pleased to hear about the exceptional service provided by our team member and are grateful for your kind words about their efforts. We are actively reviewing our communication protocols and internal processes to prevent such occurrences in the future and ensure a smoother, more reliable experience for all our valued customers. Your insights are invaluable as we work to improve.

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