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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Genuinely Carelift never fails. One call to say the stair lift wasn’t functioning and a few hours later Chris was there… typically no fault found but he didn’t give up he tried everything to make sur... Ver más

Valorada con 5 estrellas sobre 5

Paul from Carelifts did our annual service on our stairlift. He is a very pleasant young man and completed the service quickly and cleanly. The fitting of a chairlift means someone in the family needs... Ver más

Valorada con 5 estrellas sobre 5

My experience with Carelift Services was very positive. They arrived promptly and dealt with the problem I was having with my son's through floor lift. James was polite and professional. I would re... Ver más

Valorada con 5 estrellas sobre 5

The engineer arrived very quickly, sorted the problem which I suspected was a failing battery. Sortd the problem quickly, very polite and cheerful chap, all back to normal, works fine.

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad
  2. también en la categoría
  3. Servicios de asistencia médica a domicilio

Escrito por la empresa

Carelift Services supply, install and offer after-sales repair, rental and maintenance on a range of mobility assisting products including, stairlifts, bathlifts, ceiling hoists & mobile hoists, and bathlifts. Across Norfolk, Suffolk, Cambridgeshire, and Essex.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

350 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(350)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

The engineer arrived on time and quickly assessed the problem with our stairlift. He was polite, efficient and treated our home with respect. I would definitely recommend this company.

24 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satisfied Customer

From the first telephone conversation with Lesley, to the removal of the stairlift by Jamie and Barry, I was impressed by the service provided by Carelift Services.

Lesley was very friendly and helpful and made arrangements for collection. Jamie and Barry arrived in good time on removal morning and worked quickly and tidily. Very satisfied customer.

18 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Carelift responded swiftly.

Carelift responded swiftly and offered me a home visit, a lot quicker (by several months) than the company that made and installed my stairlift. Chris, the engineer that came out was very polite and patient with me and my ramblings. I will definitely use Carelift Services again.

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent professional friendly…

Excellent professional friendly service. The gentleman was very nice fitted it in no time . Clearly explained everything couldn’t have helped anymore . Thank you whoever you were I hope this. Gets seen

15 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed

From the initial contact to the completion of the fitting of the stairlift, the service has been excellent. Their attention to detail really impressed me and the care they showed towards my Mum. She is very pleased with the product and it has made her life easier. I wouldn't hesitate to recommend this company.

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can't rate highly enough

The arrangement of the installation was easy and quick! I can't thank the engineers Chris & Paul enough for their kindness to my elderly parents, they spent time making sure they knew about the product and the installation was done professionally and with great care. Thank you!

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Care

Chris the Service Engineer carried out the service on the on the disabled stairlift taking special care of the carpet and surrounding areas, very polite and courteous. Would definitely recommend this company if you need to purchase a disabled stairlift.

5 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tricky problem

They solved what turned out to be a tricky problem with kindness, persistence, a pleasant manner and could not have been better. I rarely leave reviews, but Chris (and Barry who was also at the first visit) could not have been more helpful. We had clear explanations of what they were doing and why. Chris came back twice more, having spoken to the manufacturer, to fix the over riding issue. He knew how important and reliant my husband, in particular, was on having a working and reliable lift. We had started with the company who supplied the lift, but they did not seem to have much clue or to really care and after many weeks we were no further forward. Carelift Services were genuinely concerned for our situation and had a very unusual problem sorted in less than a fortnight, including fitting replacement parts. I cannot thank them or praise them enough

14 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service.

A Reconditioned stairlift was fitted for my mum in September. Staff were helpful and informative, easy to talk to with no pressure or hard sell. The installers were friendly and very helpful - removing old stair rails, making good holes and repositioning grab rails. Very clean and tidy. Fitters took time to understand my mums needs and ensured that she was able to operate the lift independently without any stress. Excellent service - understanding installers - would definitely recommend.

1 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. Rang Liam at 7.40 am and he arrived at 8.20. He examined the chairlift and got it working within 10 minutes and did not charge for his expertise. Have used Liam several times in the past and have always found him to be extremely polite, courteous and helpful. Well done Liam, brilliant service you are a credit to your profession.

10 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Electric mobile hoist hire excellent

This company were so helpful kind and informative we hired a hoist for a weekend away (used own sling) and it was delivered to our lodge before we even arrived and they collected after we left .. lovely ladies thank you
100% recommended

9 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Out of date inspection

When the hoist was delivered, the LOLER inspection had expired 5 days before and therefore we were unable to use the hoist. A time had to be arranged for the following morning to renew the inspection, bearing in mind that this was a holiday for adults with learning disabilities.

29 de julio de 2024
Opinión espontánea
Logotipo de Carelift Services  LTD

Respuesta de Carelift Services LTD

Thank you for your recent feedback. We are very sorry that this error occurred and have reviewed our practices to ensure that this doesn’t happen again.

As soon as we were made aware of the error, an engineer attended to resolve within 12 hours where the correct sticker was replaced and updated.

All of our Hoists are inspected on collection so please be assured that the Hoist was in working condition to industry guidelines however this was our error that the sticker hadn’t been updated.

Apologies again.

Valorada con 5 estrellas sobre 5

We used their chairlift rental services…

We used their chairlift rental services for a period of a few months and I can share that the quality of both, the chairlift and their customer service has been really good. In spite of us having to change the installation dates at really, really short notice, they acted professionally and very reasonably.

We are all really happy with their quality of their service and would highly recommend them to anyone looking for a chairlift. Thank you, Liam and the team.

20 de mayo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

The hoist was easy to use and manoevre…

The hoist was easy to use and manoevre and met all our needs. The youtube videos and instructions were clear and helpful. We managed to pack/unpack and assemble/disassemble with a little assistance - we found the bag containing the hoist a bit of a tight fit. If it were possible for Carelift to pack/unpack that would be helpful.

2 de agosto de 2024
Opinión espontánea

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