Vinyl Flooring UK Opiniones 

268
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Order #V0038108 Delivery was prompt and direct with full notifications. The product was high quality and laid well. It looks smooth on the floor over plywood now the job is done. I am very pleased!

Valorada con 1 estrellas sobre 5

I called customer services twice and the Indian man who answered was dedicated only to one thing, and that was getting off the phone so he didn't have to put any effort into the sale. I asked him thre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered this vinyl, wasnt sure what to expect for the price but the quality is fantastic, fast delivery as well. Will be back for more.

Valorada con 5 estrellas sobre 5

I found a great selection of vinyl flooring, including some wacky options. I shopped around but could not improve on the selection or the prices so I ordered for two rooms, order #V0037268, and they a... Ver más

Información sobre la empresa

Escrito por la empresa

1000s of latest Vinyl flooring designs. Massive Savings with Up To 60% OFF. Guaranteed Best Prices. Free UK Delivery. Easy Return Policy.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

268 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 71% de las opiniones negativas

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4,5

Todas las opiniones

(268)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good choice, price, communications and delivery.

Order #VF100020694 - Website has a great selection at good prices. I contacted the company with a few questions that were answered, after which I placed my order. I asked for delivery to be delayed to fit in with my availability, and my vinyl flooring was despatched accordingly. Packaging is good, although I have not yet unwrapped for fitting.

17 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Item not in stock but so hard to get a refund

I placed an order with this company to then receive an email which said that the flooring I had ordered was not in stock! They had no idea if/when it would be back in stock, and would I like to purchase something else. I asked for a full refund instead. I was told that they would process the refund on 21st February. Fast forward to the 3rd of March and I'm still waiting for it, so I emailed again asking where my refund is, to which they said that they would process it for me! I ended up having to file a dispute with PayPal to get my money back. Now PayPal is involved, I get my refund instantly! I am so glad I used PayPal because I fear if I had paid with a debit card, I would still be chasing them.

3 de marzo de 2025
Opinión espontánea
Logotipo de Vinyl Flooring UK

Respuesta de Vinyl Flooring UK

Hi Samantha,

We sincerely apologize for the delay in processing your refund. Unfortunately, one of our team members inadvertently missed forwarding the request to the Accounts department on February 21st, which led to the delay.

We would like to confirm that the refund was successfully issued yesterday, and we are pleased to inform you that your PayPal case has now been closed.

Please accept our heartfelt apologies for any inconvenience this may have caused. We assure you that we are taking measures to prevent such issues from occurring in the future and will work diligently to ensure that all of our customers receive the highest level of service.

Thank you for your understanding and patience.

Kind regards
Vinyl Flooring UK

Valorada con 5 estrellas sobre 5

cushion flooring.

O/N. VF100020451. I ordered my cushion flooring which was just the right size for what I needed. It was a good quality at a cheap price delivered when they said it would so all round good job.

12 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great service

A great service. ease of navigating around their website. Including the extra add ons.Great prices. A very nice selection of vinyl sheets. Good communication updates for delivery. I would order again from this company.

22 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality Vinyl - Quick delivery

The ordering and delivery of our chosen Vinyl was easy and very quick and efficient. We had it fitted buy a professional as the area of floor was very difficult but the product was good quality and the fitter had no problem laying it out. Over all a very easy experience.

20 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bathroom vinyl

To start with a good website with plenty of choice. Easy to order and pay securely. Arrived as expected. Well wrapped and pleased with the cushion floor non slip quality. Would use them again.

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order Number VF100019538

Order Number VF100019538

I ordered a small amount of vinyl flooring on Saturday (18/1/25) and it arrived today (22/1/25) as arranged. A good price/quality for what I wanted, no issues and several updates throughout the process. Thanks for a good online shopping experience.

22 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

#VF100017994

Very straightforward ordering system with a seamless payment and delivery process, very satisfied

21 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really bad customer service when your…

Really bad customer service when your vinyl flooring goes missing! It took me five phone calls before they sent out another one and I’m still waiting for delivery!

11 de diciembre de 2024
Opinión espontánea
Logotipo de Vinyl Flooring UK

Respuesta de Vinyl Flooring UK

Hi Caroline,

Thank you for your patience, and we sincerely apologize for any inconvenience caused by the delay with your order. After reviewing the details, we regret to inform you that your original item was lost by the courier company. We have been in constant communication with them and were initially led to believe that the item was located and would be out for delivery shortly. This is why the dispatch of your replacement item was delayed.

If you were not made aware of this situation, we apologize for any lack of communication. We are currently in touch with our customer support team to ensure this matter is fully addressed, and we will provide any additional information you may require.

We are pleased to inform you that your replacement item was already processed (as informed you earlier this week) and is scheduled for delivery tomorrow, or at the latest, by Monday. We have also sent you the new tracking details for your reference.

Once again, we apologize for any inconvenience this situation may have caused, and we appreciate your understanding and patience throughout this process. Should you have any further questions or concerns, please don't hesitate to reach out.

Best regards,
Vinyl Flooring UK

Valorada con 1 estrellas sobre 5

Very poor customer service & sample was different colour to the actual product!

The roll they sent was a different colour to the sample they had sent. When I tried to replace, they argued via many emails, and did not ultimately replace it. Very poor indeed.

16 de octubre de 2024
Opinión espontánea
Logotipo de Vinyl Flooring UK

Respuesta de Vinyl Flooring UK

Hi

We are sorry for your bad experience as we work towards the perfect orders. Could you please help us with the Order Number? so that we can help you better?

Thanks

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