Your Local Opiniones 

4206
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been having my windows cleaned by Your Local for some time now, and I am very happy with the service. I always receive a reminder text message the day before cleaning, and my invoice is also al... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Signed up via a salesman at the door. But wanted to delay first clean until October. Did this online, but after 5 days nobody contacted me. So I cancelled my account. Today I have just received a mess... Ver más

Valorada con 5 estrellas sobre 5

The recent weather had taken a toll on my front door, after Josh had finished cleaning yesterday, both my door and windows are now clean and sparkling again.

Valorada con 1 estrellas sobre 5

Got signed up for window cleaning service for front and back of house by salesman at the door. First clean was great after that the next clean got cancelled was only notified at the end of the day whe... Ver más

Información sobre la empresa

  1. Servicio de limpieza de ventanas

Escrito por la empresa

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


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3,5

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(4206)

1807 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service - Josh

Josh always contacts me prior to ensure that there is access and again after the cleaning, super friendly and provides a great service

6 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear about your positive experience with our service. We appreciate you highlighting the clear communication and friendly service provided.

Valorada con 5 estrellas sobre 5

Great service.

Great guy Joshua, so friendly and also professional. Very happy with the service I get constantly 😊

6 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so happy to hear you're consistently pleased with the service you receive! It's wonderful to know our team member is friendly and professional.

Valorada con 5 estrellas sobre 5

Josh is a lovely man & very friendly

Josh is a lovely man & very friendly, he does a great job of cleaning my windows, grandkids wanted to go out & watch what he was doing & he was great with them

5 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so happy to hear you had such a wonderful experience with our window cleaning service! We appreciate your kind words and are glad you're pleased with the results and our team member's interaction with your grandkids. Thank you!

Valorada con 5 estrellas sobre 5

hi joshua came to clean my windows…

hi joshua came to clean my windows today nice polite guy.done a good job as he does all the time

5 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear that you consistently have a positive experience with our service. We appreciate you highlighting the politeness and good work.

Valorada con 1 estrellas sobre 5

Signed up in may the came on the…

Signed up in may they came on the 11/06/26, still didn't have my account sorted .
2 month later still no window cleaner no account waste of time tbh.

4 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Kylie, I sincerely apologize for the significant delay and the issues with your account and service. If you could please contact us on 0333 000 2012 we can arrange for your windows to be cleaned immediately.

Valorada con 1 estrellas sobre 5

Money for nothing!

A guy came to my door the other week and signed me up.I did need a window cleaner.
The man wouldn`t give me his buisness card until I signed up,then insisted on my bank details!
I wish I had closed the door then,unfortunately I never.
I didn`t get back in touch to arrange my 1st clean,and they took the £15 anyway!!
I have emailed them twice,sent a message on the website,and a message on messenger.
No reply at all,just a case number.
I am on benefits and cannot afford to pay £15 just for signing up!!
I will keep fighting for my refund!
This is disgraceful!

3 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Sharon, I am truly sorry to hear about your negative experience. It's concerning to learn about the issues you encountered with the sign-up process and the subsequent charge. We understand your frustration regarding the lack of communication and the unexpected deduction. We want to assure you that we are committed to resolving this for you.
If you can please give us a call on 0333 000 2012 with your details we can look into this straight away.
Many thanks.

Valorada con 2 estrellas sobre 5

Window cleaning

The earlier times that they cleaned our windows they made a good job of it.
But the last time they tried to clean them they left the windows in a worse state than before they came.
I required a refund but after two weeks waiting I don't think that I will get one. So I will go else where for a window cleaner

21 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Hi Leslie,

Thank you for taking the time to leave your feedback. I’m really sorry to hear that your most recent clean didn’t meet the standard you’ve come to expect from us, especially after your previous positive experiences.

I’m also sorry that you’ve been waiting for an update regarding your refund. That’s certainly not the level of service we aim to provide.

If you could please email me at jessernst@yourlocal.com with your address, I’ll personally look into what has happened and make sure we get this resolved as quickly as possible. We would never want to take payment for a clean that our customers genuinely feel falls below the standard they expect from us.

Many thanks,

Jess

Valorada con 1 estrellas sobre 5

Absolute con artists this company

Absolute con artists this company. The lads turn up fair enough. First clean wasn't bad but when I spoke to the fella , he stated he just does the first cleans. Which makes me think he is sent out to do a good job on the first one and then they don't give a monkeys after that. Which has proved to be true. These lot basically chuck a bit water on your windows and then leave. I've had the same marks on my windows for months now. Mental these lot take your money for nowt. Account was never set up. Can't log in. Cleaner said I have to call customer services. Which I am going to do to cancel but by reading reviews on here and speaking to a lass in my street who signed up same time as me. She's had the exact same experience and she said she's had to go into her bank to cancel her debit card as that's the only way to cancel with this lot because they will just keep billing you. Absolute cowboys. Avoid at all costs. When they turn up at your door tell the bloke to do one.

2 de agosto de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Hi Sean!

I am so sorry that this has been your experience with us! I can assure you that we strive to deliver a top quality clean, every single time.

Please could you send me an email to jessernst@yourlocal.com with your address on it so that I can investigate this further for you and hopefully get this resolved?

Many thanks,
Jess

Valorada con 1 estrellas sobre 5

Changed for incomplete work …

Window cleaner shows up on front camera heading towards my gate at 13:18:41 by foot he takes a picture of the front door. Van is parked on the outside of the Cul-de- Sac does not park inside near to my house despite being plenty of space to park the van.

Camera footage shows he cleans both front upstairs windows, front door and dining room window in the front.

Window cleaner goes off camera at 13:22:00 to supposedly go through side gate which leads to the back garden (The side gate was unlocked at 08:18:15 awaiting window cleaners pending arrival). You can see in the footage the hose pipe does not get pulled to go through side gate or to be able to reach back windows. Window cleaner appears back on front camera at 13:22:32 takes another picture of front door and leaves.

Back garden camera shows the window cleaner appear on camera at 13:22:23 looks at rear garden windows then walks away and leaves without washing the windows.
The side windows were NOT cleaned either as the ground was dry.

I get charged £12 for ALL windows cleaned but all that was cleaned was 3 windows and a door.

How many other people are being charged for incomplete work especially those who do not have cameras.

Need to cancel this service

31 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Hi Lesley!

I am so sorry that this has been your experience with us, I would be really keen to get this investigated ASAP as I can assure you that we strive to deliver a top quality clean, every single time.

Please could you send me an email to jessernst@yourlocal.com with your address on it so that I can investigate this further for you and hopefully get this resolved? We will also completely refund you for your clean you believe you have recieved which is not up to your standards.

Many thanks,
Jess

Valorada con 2 estrellas sobre 5

I was mislead by the canvesser I didn’t…

I was mislead by the canvesser I didn’t want my windows washed by a broom on a hosepipe but that is exactly how they cleaned my windows the young man that does it is polite enough (think he is maybe window cleaner number 3) I was told my doors would be cleaned and also my window sills but come on its a man with a brush on a hosepipe for goodness pipe I was told they would message me the day before I have yet to know when they are coming he just turns up knocks on the door to ask me to open my back gate so he can do the back windows so far I have been in to open the back gate was also told the payment would be taken 2 days after the clean they actually take it before the guy is finished (well they try to take it but they clean on a Monday I get paid Wednesday) so if it was true they take the money 2 days later I would have been paid they then proceed to take £10.20 until they get the £17 it costs me to get my windows cleaned by a man with a brush on a hosepipe
I wouldn’t recommend them to anyone if they asked me I have tried to cancel through my account but according to the website I don’t have an account
I do think I am being over generous with 2 stars It should really be 0 stars

13 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Hi Sue,

Thank you for taking the time to leave such detailed feedback. I’m really sorry to hear that your experience hasn’t lived up to the expectations that were set when you first signed up.

It sounds as though there have been a number of misunderstandings, both around how we clean windows using our pure water system and the communication and payment process. We completely understand how frustrating that must have been.

I’d really appreciate the opportunity to investigate what you’ve been told, why your expectations weren’t met, and to help resolve the issues you’ve raised, including your account and cancellation request.

Please could you email me at jessernst@yourlocal.com with your address? I’ll personally look into everything you’ve mentioned and work with you to find a resolution as quickly as possible.

Thank you again for your honest feedback.

Jess

Valorada con 5 estrellas sobre 5

Very friendly like the fact they…

Very friendly like the fact they message you prior,to arrival, so you can make sure they have access to all areas,very professional and done a really goid job

30 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Hi,

Thank you so much for taking the time to leave us such a lovely review!

We’re delighted to hear that you’ve had a great experience with us and that our communication, professionalism and quality of clean all stood out. We know how important it is to keep our customers informed, so it’s great to hear that our text updates made things easier for you.

We really appreciate your support and look forward to keeping your windows sparkling for many more cleans to come!

Many thanks,

Jess

Valorada con 5 estrellas sobre 5

Really friendly!

Company were really friendly when they first called to ask if we needed a window cleaner and signing up was very easy.
They texted to tell me exactly when the window cleaner would be coming and Joshua, the window cleaner, gave me a call to let me know he’d be there within the hour.
Joshua cleaned all of the windows - including the wee ones at the top of the front door - front and back, thoroughly, no fuss, and was courteous and friendly. Super happy with our first cleaning and looking forward to gleaming windows from now on!

29 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so happy to hear about your positive experience with our service, from the initial contact to the thorough cleaning. We truly appreciate you sharing your feedback and are delighted that you're looking forward to consistently gleaming windows.

Valorada con 5 estrellas sobre 5

No nonsense no pressure service

No nonsense no pressure service! Windows left sparkling amazing company definitely recommend!!

29 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you experienced our no-nonsense, no-pressure service and that your windows were left sparkling. Thank you for your wonderful recommendation!

Valorada con 4 estrellas sobre 5

Bradley did a really good job cleaning…

Bradley did a really good job cleaning up the windows Thanks

29 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear that the window cleaning was done so well. Thank you for your kind feedback; we truly appreciate it!

Valorada con 5 estrellas sobre 5

Joshua cleans the windows beautifully

Joshua cleans the windows beautifully, and advises me of when he is due. Am very happy with that but not with the constant reminders to pay when I usually do so within a day. Last month I received more than eight! If Joshua were not so good, I would change window cleaners. You really need to get rid of your IT consultants and put a proper system in.

28 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are so glad to hear that you are happy with the window cleaning service. We sincerely apologize for the excessive payment reminders you have been receiving. We understand how frustrating this must be, and we are actively working to improve our system to prevent such issues in the future. We truly appreciate your valuable feedback as it helps us to refine our processes.

Valorada con 1 estrellas sobre 5

Avoid i cancelled this service in may…

Avoid i cancelled this service in may for a rubbish job and not turning up and still took payment several times another message now to say my windows are being cleaned tomorrow. Seems like im going to have to cancel my bank card to get rid of you absolute joke of a company and should be investigated from reading other people's reviews you do not take no for an answer!

27 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Jodie, We are very sorry to hear about your frustrating experience with our service, particularly the issues with cancellation and continued payments. If you could please contact us on 0333 000 2012 with your details we can look into this immediately for you.

Valorada con 5 estrellas sobre 5

Fab window clean

I asked for my front windows to be done and Joshua did a lovely job, they haven’t looked cleaner for ages. Thank you Joshua.

17 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear that you were pleased with the window cleaning service and that your front windows look so clean! We appreciate your kind words.

Valorada con 1 estrellas sobre 5

First time getting my windows…

First time getting my windows cleaned!!! still bird shit on bedroom windows!!! all water marks!!! and they didn't even clean the back windows just the front 3 😒😡

25 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Ian, We are very sorry to hear about your experience with our window cleaning service. We understand your frustration regarding the bird residue, water marks, and the uncleaned back windows. If you could please contact us on 0333 000 2012 we can arrange for a member of our team to return and re clean your windows.
Once again please accept our sincere apologies.

Valorada con 5 estrellas sobre 5

Very happy with my windows!

I'm leaving a whopping 5 stars for Bradley, who cleaned my windows on Weds 22/7. Bradley was punctual, polite and efficient. He was patient and drove back out of the estate to access the back of the house for the rear windows. I was very happy with the end result. Lovely clean windows. Thank you Bradley and the team.

22 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so glad to hear you were happy with the window cleaning service and the excellent results! It's wonderful to know our team member was punctual, polite, and efficient. Thank you for your kind words.

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