Your Local Opiniones 

4206
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been having my windows cleaned by Your Local for some time now, and I am very happy with the service. I always receive a reminder text message the day before cleaning, and my invoice is also al... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Signed up via a salesman at the door. But wanted to delay first clean until October. Did this online, but after 5 days nobody contacted me. So I cancelled my account. Today I have just received a mess... Ver más

Valorada con 5 estrellas sobre 5

The recent weather had taken a toll on my front door, after Josh had finished cleaning yesterday, both my door and windows are now clean and sparkling again.

Valorada con 1 estrellas sobre 5

Got signed up for window cleaning service for front and back of house by salesman at the door. First clean was great after that the next clean got cancelled was only notified at the end of the day whe... Ver más

Información sobre la empresa

  1. Servicio de limpieza de ventanas

Escrito por la empresa

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Información de contacto

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3,5

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(4206)

1807 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor Customer Experience re schedules and payments

First thing really is I can’t fault the team who came out to do the first clean at all, however, I can’t say the same for the company in general.

I signed up with a canvasser in June 2026, the fact I could skip cleans by just logging in was the main pull. After sign up, I logged onto the website and the schedule of cleans is blank. On the 30th June in the evening, a text pings in for a clean the next day. All fine as I wanted to see how they got on and to be fair to the lads, they did a good job. We’re now on the 25th July, there’s still no schedule showing for me and I’ve still not had a payment taken for the first clean, I’ve used a contact us form, sent an email on the 14th July and have sent another today. I’ve had no response prior to today and not holding hope Yourlocal will respond to today’s email.

Customer service is poor and you have to ask if your customers should REALLY have to chase to get a payment to you. YourLocal, you have been provided notice to cancel the account on the 14th July 2026, yet my account is still active (I’ve pressed Cancel and it said someone would be in contact). I’ve emailed you again today 25th July 2026 and will again choose to Cancel my account on your website.

It’s a shame for the teams who go out and do the job, they’re the only reason you have two stars.

14 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Dawn, We appreciate you taking the time to share your detailed feedback, and we are genuinely concerned to learn about the difficulties you've encountered with our administrative processes. It's clear that our communication and account management have fallen short of your expectations, and we understand your frustration regarding the lack of a visible schedule and the issues with payment processing. We also recognize the inconvenience caused by the unresponsiveness to your inquiries and the challenges in cancelling your account.
If you could please contact us on 0333 000 2012 Dawn, we will look into this immediately for you.

Valorada con 5 estrellas sobre 5

Great service by Joshua

Great service by Joshua

24 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you received such great service. Thank you for taking the time to share your positive experience with us.

Valorada con 5 estrellas sobre 5

Very professional service provided by…

Very professional service provided by Joshua today would highly recommend

23 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear you had such a professional and positive experience with our service! Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Great service from Joshua

Great service from Joshua, also great communication. Excellent service. Thank you

22 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear you had such a great experience with our service! We truly appreciate your positive feedback regarding the communication and excellent service.

Valorada con 1 estrellas sobre 5

I've been trying to cancel my…

I've been trying to cancel my grandmother's windows since june by text and email but they still keep billing me and ignoring my emails

22 de junio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Sue, I am so sorry to hear about the difficulties you've experienced trying to cancel your grandmother's service and the ongoing billing issues. We understand how frustrating this must be. If you could please contact our customer relations team on 0333 000 2012 we will resolve this immediately for you.

Valorada con 5 estrellas sobre 5

Credit where credit is due.

The last couple of months I have had Michael Spencer clean my windows on a monthly basis. Michael has always been professional and has always provided a great service.
My windows are always cleaned well and I have never had any issues.

22 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are so glad to hear about your consistent positive experiences with our window cleaning service! It's wonderful to know that our team member is professional and always provides such great service. Thank you for sharing your feedback!

Valorada con 1 estrellas sobre 5

I am so sick of this company I have…

Finally managed to cancel our windows after months of trying and them never turning up when they said they would. Don't recommend this company at all.

22 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

Good morning Becky, I'm truly sorry to hear about the difficulties you experienced with our service and the frustration this caused. Your feedback is very important to us, and I will ensure it is passed on to the relevant team for review.

Valorada con 1 estrellas sobre 5

Rain does a better job.

So signed up for 'window cleaning' for £14 for a 2 bed... theyve came along today to clean me windows... the fella doesnt even have a ladder.. just an extendable brush with just water.. no soap nothing, scuubs up and down couple times onto the next window, no drying so left with water spots once its dried. Local window cleaner charges 10 quid for my property, they get up to the windows scrub & then squeegee them so they're bone dry... youse are taking the p1ss just using water and not drying.. canceled and you wont be getting the 14 quid. Rain does the same job as these scam artist.

22 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are truly sorry to hear about your disappointing experience with our window cleaning service. We understand your frustration regarding the cleaning method and the resulting water spots. We sincerely apologize that our service did not meet your expectations and led to your cancellation.

Valorada con 3 estrellas sobre 5

Appalling accounting system

Cleaning is well performed & on time however the billing system is appalling.
Since beginning my contract I have always paid by bank transfer on the day of the clean not the link from the text however this is NEVER checked before repeated reminders indicating non payment are sent, not a good way to deal with paying customers.

22 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We appreciate you taking the time to share your feedback. We understand your frustration regarding the billing reminders despite timely bank transfers. We are actively reviewing our payment reconciliation process to prevent this from happening again.

Valorada con 5 estrellas sobre 5

Joshua made the sign up really easy,and…

Joshua made the sign up really easy,and explained everything well,he was super friendly and polite.

7 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that the sign-up process was easy and that everything was clearly explained. We appreciate you highlighting the friendliness and politeness of our team member.

Valorada con 5 estrellas sobre 5

Fantastic service from Joshua as…

Fantastic service from Joshua as always. Extremely polite, always contacts you when he is coming out and once the job is completed. A great asset to the company! And is honestly why I have continued using this service.

21 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are so pleased to hear about your consistently positive experiences! It's wonderful to know that our team member's politeness and communication have made such a difference. We truly appreciate your loyalty and feedback!

Valorada con 5 estrellas sobre 5

Very happy customers

Joshua has been cleaning our windows for many months now. He always does an amazing job and overall we’re very happy customers 😁⭐️

21 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear that you've been consistently happy with our service. It's wonderful to know that we've met your expectations over many months. Thank you for your continued support!

Valorada con 5 estrellas sobre 5

Excellent service as always

Excellent service as always. Brilliant job

21 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We are so happy to hear that you consistently receive excellent service from us. Thank you for your wonderful feedback!

Valorada con 5 estrellas sobre 5

10/10 Window Cleaner Michael Spencer

Iv been getting my windows cleaned for a good few month now from Michael Spencer , 10/10 everytime .. I have 3 children and the mucky finger marks / ball marks that they leave daily are always gone once cleaned!
Highly Recommend great lad

20 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

It's wonderful to hear that our service consistently meets your expectations! We're glad we can help keep your windows spotless, especially with the daily challenges of mucky fingers and ball marks. Thank you for your high recommendation!

Valorada con 5 estrellas sobre 5

Fantastic service from Joshua

Fantastic service from Joshua. Messages ahead and once completed as I’m not always home! Will continue with Your Local 😎👍🏻

20 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear you had such a fantastic experience with our service! We appreciate you highlighting the excellent communication and we look forward to continuing to provide great service.

Valorada con 5 estrellas sobre 5

Brad was amazing

Brad was amazing. Did a brilliant job on all of my window and had a nice chat. Super nice and polite guy. Thank you

20 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear about your positive experience with our window cleaning service. We appreciate you highlighting the excellent work and the friendly demeanor of our team member.

Valorada con 5 estrellas sobre 5

A happy customer.

I am extremely happy with ydays cleaning by Joshua. It is a great help to have the sils and surrounds included in the cleaning .

17 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're delighted to hear you're so happy with the cleaning service! We appreciate you highlighting that the sills and surrounds were included, as we aim to provide a thorough clean.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very helpful with getting us set up and our first clean was done to a really high standard. Great job, thank you Joshua!

17 de julio de 2026
Opinión espontánea
Logotipo de Your Local

Respuesta de Your Local

We're so pleased to hear about your positive experience with our service! It's wonderful to know that you found our setup process helpful and that your first clean was done to a high standard. Thank you for sharing your feedback!

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